Position: Client Success and Operations Assistant Working Hours: 9 AM - 5 PM US Central Time Compensation: USD 1200 - 1900 per month, depending on experience About the Company: The company is a US-based, fast-growing B2B SaaS company transforming how sports clubs manage racquet stringing and demo equipment checkouts. On a mission to simplify club operations, and looking for an energetic, tech-savvy Client Success & Operations Assistant to help us deliver exceptional service as we scale. About the Role: This is a high-impact hybrid role where client onboarding, light support, and operational coordination meet. You’ll be the behind-the-scenes engine that keeps our clients moving forward and ensures our founder stays informed and focused. If you thrive in fast-paced, founder-led startups, this is the opportunity for you. What You’ll Do: - Support client onboarding with email templates, data entry, and Stripe account syncs - Respond to a light volume of customer service emails (clubs and players) - Troubleshoot basic issues or escalate technical bugs to the dev team - Manage onboarding checklists and track account setup progress - Flag client delays and blockers proactively to the CEO - (Bonus) Assist with product walkthroughs or intro admin calls What We’re Looking For: - At least 5 years of relevant experience - Excellent English (both written and spoken) with a confident, professional tone - Strong Google Sheets or spreadsheet skills - Tech-savvy and confident with SaaS tools, CRMs, and digital platforms - Detail-oriented, highly organized, and comfortable managing your checklist - Self-starter mindset—you anticipate needs and take initiative Nice-to-Haves: - Experience in SaaS onboarding, project coordination, or customer support - Background in working with small teams or founder-led environments Ready to make an impact at a growing SaaS startup? Apply now and help the company deliver streamlined solutions to clubs worldwide. Let’s simplify sports operations—together. Required Skill Profession Financial Clerks