Position: Maintenance Coordinator Type: Full-Time Location: Remote Schedule: Flexible hours, US Eastern time zone Position Overview We’re seeking a highly organized and resourceful Maintenance Coordinator to serve as the first point of contact for incoming work orders from restaurant and retail clients. This role blends operations coordination, dispatch, and customer service in a fast-paced environment. You will manage service requests from initiation through completion or escalation—ensuring timely communication, vendor coordination, and service quality. This is a high-impact opportunity within a scaling, remote-first company where your coordination and project management skills will directly contribute to customer satisfaction and operational success. Key Responsibilities Serve as the first point of contact for repair and maintenance work orders across platforms. Clarify and confirm issues with store or property managers to ensure accurate service dispatch. Dispatch and schedule technicians or vendors and manage the work order lifecycle to completion or escalation. Maintain accurate tracking and documentation of issues, status updates, resolutions, and next steps. Oversee and manage vendor relationships , including onboarding, compliance tracking, and performance follow-up. Ensure quality control of repairs by coordinating follow-ups and addressing client concerns. Monitor ongoing jobs to ensure they meet service-level agreements and client expectations . Apply project management principles to improve workflow efficiency and service delivery. Collaborate with internal teams and clients , maintaining open communication and professional rapport. Qualifications Required 1–2 years of experience in dispatch, account coordination, or facilities maintenance operations Experience managing repairs and maintenance requests in the restaurant, retail, commercial, or multifamily industry Strong verbal and written communication skills Effective problem-solving and project management skills Ability to multitask in a fast-paced, high-volume environment Availability for on-call rotation Proficiency in tools such as: Google Workspace Slack Zendesk , Salesforce , or similar platforms Preferred Direct experience in repairs and maintenance coordination Familiarity with third-party platforms like Service Channel, AppFolio, EcoTrack Experience with vendor sourcing, invoicing, quote generation, and service contract handling Background in HVAC/R, electrical, plumbing, or general handyman services Prior experience at companies like Cushman & Wakefield , CBRE , or in facilities management Why Join Work in a remote-first, mission-driven startup environment Play a key role in ensuring seamless maintenance operations for well-known restaurant and retail clients Gain valuable experience in project management, operations, and vendor coordination Be part of a team focused on efficiency, problem-solving, and client satisfaction Enjoy career development opportunities in the Facilities Services industry