Superside is expanding its Customer Success team andlooking for an experienced CSM Team Lead with deep expertise in themarketing domain to manage a team of Customer Success Managerssupporting Enterprise customers like Vimeo, Reddit, Figma, and Novartis. At Superside, Customer Success goes beyond accountmanagement - it’s about driving strategic value for our customersand ensuring they maximize the potential of AI-powered creativeservices. With these services, we help customers drive revenue,gain efficiencies, and develop new organizational capabilities. Ifyou have strong business acumen, a customer-centric mindset, andlove to enable teams, this role is for you. What you'll do: - Ownand deliver on key priorities for your assigned portfolio of Enterprise customers. - Engage with and advise senior stakeholders,driving adoption and strategic alignment. - Act as a trustedescalation point, ensuring customer challenges are resolvedeffectively. - Gather and synthesize customer feedback to improve Superside’s services and processes. - Enhance the customer journey,identifying opportunities to improve experience and value. -Provide clear direction and alignment, ensuring your team operateswith focus and purpose. - Coach, develop, and empower CSMs throughstructured L&D; and hands-on mentorship. - Foster ahigh-performance culture, setting clear expectations and managingperformance. - Ensure the team meets financial and operationaltargets, driving retention and expansion. - Identify and executeoperational improvements that optimize team effectiveness. Whatyou'll need to succeed: - 10+ years of experience in CustomerSuccess, Account Management, or a related field in Creative/AdAgencies, MarTech, or GTM SaaS. - Proven Enterprise customermanagement experience, with deep knowledge of marketing strategyand execution in large organizations. - 3+ years of peoplemanagement experience, leading and developing high-performingteams. - Passion for enabling both customers and teams, drivingengagement and impact. - Strong active listening and discoveryskills, with a solution-oriented mindset. - Structuredproblem-solving skills, balancing multiple (sometimes conflicting)priorities. - Strong business, operational, and analytical acumen,with a strategic approach to decision-making. - High emotionalintelligence, particularly in change management and stakeholderengagement. - Exceptional English communication skills, with theability to present ideas, influence stakeholders, and build trustat all levels. Superside's vision is to create more equalopportunities globally by accelerating the world’s transition toonline work. With that in mind, we’ve built a natively remotecompany enabling us to attract the best talent no matter where theyare. Need more convincing? Here’s a skimmable, non-exhaustive listof reasons to join us: - A global community of 200+ best-in-classcreatives working from more than 60 different countries. - Flexibleworking hours and fully remote setup. We've been remote from dayone. - A high-pace, high-energy, and high-performance environment. - Trusting, ego-free, and truth-seeking team members. - Pioneeringthe future of work with a fair, friendly, and supportive community. - The opportunity to build an international career through creativementorship from top design leaders. - Work closely with leadingglobal brands on a wide variety of creative projects. AboutSuperside Superside is a revolutionary way for businesses to getgood design done at scale. Trusted by 450+ ambitious companies,Superside makes design hassle-free for marketing and creativeteams. By combining the top 1% of creative talent from around theworld with purpose-built technology and the rigor of design ops,Superside helps ambitious brands grow faster. Since inception,Superside has been a fully remote company, with more than 700 teammembers working across 57 countries and 13 timezones. Learn more atsuperside.com Diversity, Equity and Inclusion We’re an equalopportunity company. All applicants will be considered regardlessof ethnicity, appearance, religion, gender identity, sexualorientation, national origin, veteran or disability status. #J-18808-Ljbffr