**_Order Management Senior Analyst _** - _Location: Bogotá_ **_ About the job_** Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. Our organization in Bogota is growing fast, and we're always looking for talented professionals to join our Order to Cash service line. **Why join our team?** Our Order to Cash (O2C) team aims for excellence, equipping Sanofi with a robust core model, seconded with best of breed digital solutions embedding artificial intelligence and machine learning functionalities. Our international presence, our ambition to become a global reference player for all order to cash related processes mean that our team works on a variety of projects with opportunities for a rich mix of work. This leads to a challenging and stimulating professional experience full of growth and learning. We offer a diverse and dynamic environment that’s growing at pace. Over the past two years, Sanofi Business Services (SBS) has doubled in size and increased its scope. As one department within SBS, we’re also part of something much bigger. This provides opportunities for learning, growing, job moves and a diversified, fulfilling career. Our function at a glance: Our O2C team to handle the following activities: 1. Master data Management 2. Sales orders Management 3. Requests and Disputes Management 4. Credit Risk and Credit Data Management 5. Collections and Customer Contact Management 6. Cash Application and Receivables Management 7. AR related Month-end Closing, Reporting and Non-trade Invoice Management These operations are critical for customers & patients’ products fulfillment, accurate accounting, generating cash flow, and customer satisfaction. Connect with us if you are - An expert in global processes (master data, sales orders administration, claims, credit, collection, reporting, process mining and data analytics), looking to share your knowledge. - A professional who thrives in an international environment, where you can develop your talent and realize ideas and innovations within a dynamic team of experts. - An agent for change, looking to develop new ways of working and driving company performance through continuous improvement that increases the company’s working capital. - A person eager to be part of our transformation to make Sanofi best in class, while contributing to the company’s results so they can be reinvested to support our purpose: We chase the miracles of science to improve people’s lives. **JOB PURPOSE**: The role of the Order Management Senior Analyst is to support the accurate, efficient and compliant customer order processing. - Responsible for customer orders administration to achieve the agreed upon service level required for order cycle time, % perfect orders, etc. By analyzing, resolving the issues in case of block using established procedures with the appropriate justification engaging with other related functions according to target lead time you will directly contribute to deliver an positive customer experience. - As a Senior Analyst, you will have the responsibility to be proactive in understanding and analyzing technical solutions and how to improve them. You will be asked to identify areas to strengthen the operational effectiveness and excellence, leverage technology, improve the quality of process, and limit the number of exceptions. **ORGANIZATIONAL CONTEXT**: **SBS O2C** **KEY ACCOUNTABILITIES**: **Responsible for Customer order administration** - Monitor order validation by exception to ensure they are accurate and can be processed to the next stage of the process. - The objective is to solve any type of issues; checks can be related to order incompletion or block in the system according to the business rules (products, customer segments). - When required, block the order for delivery or billing and responsible to follow up to remove delivery as appropriate when issue is resolved and liaise with the impacted stakeholders (e.g. Distribution) - Monitor orders blocked and performs modification upon requests from the relevant stakeholders (e.g., delivery date change, quantity change, etc.) identify the reason associated and document the changes done - Liaise with local responsibles to ensure the proper execution of stock allocation that has been previously set-up into the system. Ensure the right coordination to manage the exceptions, reschedule backorders, and investigate possibilities to mitigate to limit out of stock (Delay deliveries, Short-Shelf-Life stock). - Ensure the deliveries and invoicing processes according to the expected lead times, and provide the necessary documentation for shipments - Contribute to continuous improvement of order processing as required by Manager, Global Process Lead. - “In the event that the employee receives