Customer Experience Role We're seeking a skilled Customer Experience professional to enhance and optimize the post-purchase journey for our users. This role is ideal for someone who combines analytical skills with deep empathy for customers, and is passionate about creating memorable experiences. About the Role - Manage and improve the post-purchase customer experience. - Monitor and respond to customer reviews, representing our tone and values on external platforms. - Investigate customer pain points and analyze feedback sources to identify patterns and opportunities. Key Responsibilities 1. Continuously monitor and improve customer satisfaction metrics. 2. Analyze customer feedback to identify areas of improvement. 3. Develop and maintain reports and dashboards to track customer sentiment and experience KPIs. Requirements - Proven experience in Customer Experience, Customer Support, QA, or a similar role. - Fluent in English (spoken and written); additional languages are a plus. - A proactive, analytical, and organized profile. - Familiarity with tools like Intercom, Trustpilot, Looker, Google Sheets, or survey platforms. Benefits - 20 paid time off days (PTO) - Education bonus to support your growth and learning - Opportunities for professional development and career progression - Collaborative, remote-friendly culture