Job Title Amadeus is seeking a skilled and experienced Accounts Receivable Lead to join their team. About the Role: - Lead and support a diverse group of professionals to achieve collective goals. - Ensure timely cash collections by collaborating with collectors on their portfolios, supporting achievement of KPI and SLA targets, providing guidance and mentorship to enhance performance, and identifying opportunities to improve processes, people, and systems. - Facilitate investigations and negotiations with customers or sales teams to address and resolve escalated issues and concerns. - Monitor and review cases or escalated situations to ensure prompt and effective resolution. - Proactively identify and initiate demand management processes to drive continuous improvement opportunities. - Manage bad debt reporting, write-offs, and adjustments with accuracy and transparency. - Review and approve refund payouts to clients, ensuring fairness and compliance. Requirements: - Degree in Accounting, Finance, or a related field (preferred) or equivalent practical experience. - At least 1-2 year(s) of experience in a similar role within an international business or service center environment. - Solid understanding of business operations and principles. - Technical: Proficient in Microsoft Office applications, including Outlook, Excel, and Word. - Specialized Knowledge: Experience with SAP S/4HANA or comparable ERP systems. - Well-organized with strong analytical and problem-solving skills. - Committed to attracting, supporting, and developing diverse talent. - Proven ability to build and maintain inclusive, high-performing teams. - Effective in managing relationships with stakeholders across functions. What We Offer: - Competitive remuneration package. - Individual and company annual bonus. - Vacation and holiday paid time off. - Health insurances and other competitive benefits. - A hybrid working model. - Professional development to broaden your knowledge and enhance your skills with online learning hubs packed with technical and soft skills training that allow you to develop and grow. - A truly global DNA - Everything at our organization is global, from our people to our business, which translates into our footprint, processes, and culture. - A caring environment - Our organization fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.