**Job Summary** - This role is responsible for supervising inside sales teams and achieving revenue targets while collaborating with cross-departmental teams. The role oversees daily inside sales activities, optimizes processes, and ensures team objectives align with the strategic business goals of the organization. **Responsibilities** - Supervises a team of inside sales representatives and/or sales representatives, driving the team towards achieving unit revenue and expense objectives within a designated area. - Collaborates with other departments, such as End User, Channel, and product development, to align sales strategies and share insights. - Oversees day-to-day sales-related activities and resources and collaborates with the manager to assist with business plan development. - Identifies opportunities for process improvement in sales procedures, workflows, and strategies; implements changes to streamline processes and enhance efficiency. - Provides accurate sales forecasts and projections to assist in resource allocation and business planning. - Assists in resolving escalated customer issues and concerns supporting team members in maintaining strong customer relationships. - Acts as a liaison between team members and upper management to communicate sales strategies, targets, and updates to the team. - Aligns team objectives with the organization's sales strategy and business goals. - Performs talent management responsibilities including recruitment, performance management, coaching, and career development. **Education & Experience** Recommended** - Four-year Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence. - Typically has 4 years of job-related experience and 2 years of management experience, preferably in inside sales or tele sales, or a related field. - Experience managing an Inside Sales Organization or BPO will be considered a plus. **Preferred Certifications** - Certified Inside Sales Professional (CISP) **Knowledge & Skills** - Thorough understanding of the IT industry, competing vendors, and the channel. Dimensions include competitive positioning and business models. - Thorough understanding of HP's organization & operations, including key business rules, and alignment with HP GBU go-to-market strategies, partner and end-user segmentation, key programs & initiatives, structure, and business model. - Thorough understanding of HP's products, software, and services. Able to communicate the strengths of HP's offerings relative to the competition, and overcome objections. - Thorough understanding of the Inside Sales Organization ecosystem. - Ability to motivate inside's sales force from the supplier. - Coordinates and directs efforts across HP sales teams and business groups. - Thorough understanding of pipeline management discipline and ability to explain benefits to inside sales team members. - Thorough understanding of forecast accuracy discipline and ability to explain benefits to inside sales team members. - Account Management & Partner Management - Business Development - Customer Relationship Management - Inside Sales Management - Key Performance Indicators (KPIs) - Sales Development - Sales Management - Sales Process - Sales Prospecting - Sales Strategy - Salesforce - Selling Techniques - Value Propositions **Cross-Org Skills** - Customer Centricity - Prioritization - Resilience - Team Management - Strategic Thinking **Impact & Scope** - Impacts immediate team and requires basic understanding of the family group’s role in HP organization. **Complexity** - Applies company policies and procedures to resolve routine issues. **Disclaimer