A PBX Agent is the face of our hotel, providing exceptional guest experiences by delivering and responding to messages, enquiries and emergencies with knowledge of hotel facilities, services, and local vicinity. Responsibilities - Achieve positive outcomes from guest queries in a timely manner - Accept and deliver all messages correctly and promptly for both guests and management - Ensure all wake up calls take place at the correct time - Demonstrate knowledge of all hotel facilities and services and use upselling techniques to promote these offerings when appropriate - Handle emergency calls immediately and relay comprehensive and accurate information, as required - Provide a high level of customer service at all times - Comply with hotel security, fire regulations and all health and safety legislation - Attend training courses, when required Requirements - Positive attitude and good communication skills, especially on the telephone - Commitment to delivering a high level of customer service - Ability to work independently and as part of a team - Competent level of IT proficiency Benefits Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. Our vision