As a key member of our team, you will be responsible for supporting the entire employee lifecycle. about the role: - you will monitor our team's ticketing inbox and respond to employee inquiries on benefits, compensation, etc. - manage employment verification vendor and complete verification requests in a timely manner. - provide guidance on policies, programs, and processes to employees and managers. - ensure accurate employee electronic files and assist with audit requests. responsibilities: 1. support employee onboarding, offboarding, and other life cycle events. 2. manage our employment verification vendor and complete verification requests. 3. respond to employee inquiries on benefits, compensation, etc. 4. assist with creating, documenting, and implementing policies and processes. 5. maintain team and employee-facing documentation. requirements: - 1-2 years of human resources experience. preferred qualifications: - strong customer service skills and problem resolution abilities. - ability to prioritize daily issues, tasks, and projects, and flexibility to change tasks and priorities when necessary....
Working with our customer support team means you'll be part of a dynamic and collaborative environment. about the job we're looking for skilled professionals to join our customer service team. as a key member, you will provide top-notch assistance to our clients, ensuring their experience is exceptional from start to finish. responsibilities: - you will be responsible for handling customer inquiries and issues in a timely and professional manner. this includes managing responses to internal and external customers by efficiently handling cases generated through designated platforms. - your role will also involve providing guidance and training to customers on interacting with our services, aiming to deliver an outstanding service experience that effectively supports their business processes. - prioritizing customer complaints and reported incidents is crucial, acting with a sense of urgency to ensure end-to-end traceability. - you will work closely with various company operations and business areas to maintain collaborative work and enhance the service experience for our customers. - advancing new technologies defined by the company is another aspect of your role, leveraging recurring customer contact opportunities. requirements: - a high school diploma is required. - advanced english proficiency in conversation, reading, and writing is essential (b2+ or higher). - minimum of 1 year of experience in customer service, support, or call center roles is necessary. - a preferred background in process management, improvement, and administration can be beneficial. - s...
Job overview we are seeking a highly skilled customer service representative to join our team. as the primary point of contact for customers, you will be responsible for providing exceptional support and technical assistance via email, phone, and other communication channels. your key responsibilities will include: - troubleshoot and resolve issues related to product usage, data analysis, user account management, and system configurations. - collaborate with internal teams to identify and resolve complex technical problems and ensure timely resolution. - document and track customer interactions, including details of inquiries, issues, and resolutions, using our crm system. - educate users on product features and functionalities, offering guidance on best practices. requirements to succeed in this role, you will need: - bachelor's degree in a relevant field or equivalent work experience. - previous experience in customer or technical support roles, ideally in the edtech industry. - advance english level (spoken and written) is required. - strong problem-solving and analytical thinking skills. - familiarity with educational software, learning management systems, or other digital tools used in education is a plus. work setup requirements to perform this role effectively, you must have: - a quiet home office space to work optimally. - a stable internet connection (minimum 100 mb). - a laptop/desktop with updated software. - a secondary backup internet option to ensure reliability. why choose this role? this role offers the opportunity to work with a dynamic team, uti...
Customer service representative job summary this role offers a unique opportunity to provide exceptional customer service in a dynamic environment. the ideal candidate will be responsible for handling customer inquiries and requests related to billing, quotes, shipping, deliveries, export and import processes, invoicing clarifications, loss or damage investigations, and general information....
Job opportunity: retail team member about the role: this is a role that requires excellent interpersonal skills and a passion for delivering exceptional customer service. key responsibilities: - maintain regular attendance and adhere to our scheduling policies. - perform a variety of tasks, including operating cash registers, recovering merchandise, participating in freight processes, completing planogram procedures, assembling merchandise, performing janitorial duties, executing price changes, and operating equipment such as forklifts and balers. working conditions: - the work environment is generally indoors with moderate noise levels. - hard surfaces and adequate lighting and temperature are available throughout the store. - shifts may vary in length but typically last at least 4 hours. physical requirements: - the ability to move and transfer merchandise weighing up to 50 pounds is required. - occasional lifting or reaching overhead is also necessary. - frequent standing, kneeling, twisting, crouching, squatting, bending, stooping, and climbing ladders are part of this role....
We are seeking a highly motivated customer service representative to take on a challenging role in bogotá, colombia. - excellent customer service skills via phone calls and responding to customer inquiries in a timely manner is required. - cross-selling activities will be performed in every call to increase sales revenue and meet performance targets. what we offer - a competitive monthly salary of cop 2,850,000 - biweekly payments and performance bonuses up to cop 250,000 - unlimited sales commissions based on individual performance - two free memberships after the first month (laika, spotify, or netflix) - a welcome outing at 1.5 months and a welcome bonus of cop 350,000 - loyalty bonuses: cop 1,000,000 at the end of years one, two, and three...
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