Are you looking for a challenging role in sales and customer service? we have an exciting opportunity for a customer service representative to join our team. the ideal candidate will be responsible for providing excellent customer service via phone, performing mandatory cross-selling in every call, and being part of a high-energy, sales-driven call center team. job description - job title: customer service representative - location: bogota, d.c., capital district, colombia - job type: full-time (42 hours/week) we offer a competitive salary, performance bonuses, and unlimited sales commissions. our benefits include a welcome outing at 1.5 months, a welcome bonus after 1.5 months, and loyalty bonuses at the end of each year. as a member of our team, you will enjoy a dynamic and fast-paced work environment with opportunities for growth and development. key responsibilities: - provide exceptional customer service via phone - perform mandatory cross-selling in every call - be part of a high-energy, sales-driven call center team requirements: - education: high school, technical, technologist, or professional degree - experience: no experience required (face-to-face sales experience is a plus) - english level: b2+ to c1 benefits: - welcome outing at 1.5 months - welcome bonus after 1.5 months - loyalty bonuses at the end of each year...
\ \ job overview: customer service specialist role key responsibilities: \ - manage customer interactions, resolving issues and escalating cases as necessary. \ - coordinate with cross-functional teams to resolve customer complaints and improve overall service experience. \ - utilize strong problem-solving skills to analyze customer inquiries and provide timely resolutions. \ - collaborate with colleagues to share best practices and improve processes. \\[/ul]\ requirements: \ - bachelor's degree in business administration or related field. \ - at least 2 years of experience in customer service or a related field. \ - strong understanding of order-to-cash processes and excellent communication skills. \ - proficiency in salesforce service cloud and sap s4 hana is essential. \ - ability to work in a fast-paced environment and adapt to changing priorities. \ - fluent english language skills, both written and verbal. \\[/ul]\ we offer a range of benefits including: \ - flexible work arrangements. \ - opportunities for career growth and development. \ - a diverse and inclusive work environment. \\[/ul]\ about you: \ - you have a passion for delivering exceptional customer experiences. \ - you are a strong communicator with excellent interpersonal skills. \ - you are able to work independently and as part of a team. \\[/ul]\ contact information: please note that we are unable to accept applications from recruitment agencies at this time....
A pbx agent is the face of our hotel, providing exceptional guest experiences by delivering and responding to messages, enquiries and emergencies with knowledge of hotel facilities, services, and local vicinity. responsibilities - achieve positive outcomes from guest queries in a timely manner - accept and deliver all messages correctly and promptly for both guests and management - ensure all wake up calls take place at the correct time - demonstrate knowledge of all hotel facilities and services and use upselling techniques to promote these offerings when appropriate - handle emergency calls immediately and relay comprehensive and accurate information, as required - provide a high level of customer service at all times - comply with hotel security, fire regulations and all health and safety legislation - attend training courses, when required requirements - positive attitude and good communication skills, especially on the telephone - commitment to delivering a high level of customer service - ability to work independently and as part of a team - competent level of it proficiency benefits hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. our vision...
Job description: we are seeking a highly skilled customer service representative to join our team. the ideal candidate will have excellent communication skills, both written and verbal, and be able to effectively resolve customer concerns in a timely manner. the successful candidate will be responsible for managing inbound and outbound calls, building sustainable relationships with customer accounts, and ensuring customer satisfaction in every interaction. they will also be expected to maintain accurate records of customer interactions and process customer accounts in a timely and efficient manner. , required skills and qualifications: - excellent english communication skills - solid organizational and time management skills - tech savvy & familiar with current technologies - proactive & confident with keen attention to details - experience with word-processing software and spreadsheets - knowledge of online calendars and scheduling , benefits: - performance incentives - job security and stability - paid training - inclusive culture - upskilling opportunities - 100% work-from-home - exceptionally supportive team - opportunities for career growth - fun work environment - holiday & overtime pay...
Guest service ambassador job summary: as a guest service ambassador, you will play a vital role in delivering exceptional guest experiences from check-in to check-out. this involves providing warm and welcoming services, ensuring smooth reception processes, and maintaining open communication with the front office chief. key responsibilities: - handle guest queries efficiently and effectively, achieving positive outcomes in a timely manner. - ensure seamless check-in and check-out procedures, including audits as required. - maintain regular communication with the front office chief, sharing relevant feedback from guests and other departments. - demonstrate excellent customer service skills at all times. - attend necessary training courses and contribute to the night team's development efforts. - develop product knowledge of hotel room categories, rates, packages, promotions, and general hospitality practices. - maximize room occupancy through effective up-selling techniques and promoting hotel services and facilities. - comply with hotel security, fire regulations, and health and safety legislation. - work within established policies and procedures when utilizing front-of-house equipment and property management systems. - follow company brand standards and assist other departments when necessary. requirements: - previous experience in a customer-focused industry, ideally in a front-line role. - excellent communication and interpersonal skills, with a positive attitude. - strong commitment to delivering exceptional customer service. - calm, efficient, and organized, wit...
Join our customer management team and take on the exciting challenge of managing contracts for our diverse customer base. this role offers an incredible opportunity to develop your skills in contract management, negotiation, and customer service. you will be responsible for handling all assigned customer contract inquiries in a timely manner, communicating directly with customers and internal colleagues to ensure accurate resolution of customer inquiries and execution of customer renewals. as part of our customer-focused organization, you will manage a high volume of account-related tasks and customer inquiries centered on maximizing customer investment with our platform. - resolve customer inquiries in a timely manner while providing exceptional customer service. - communicate directly with customers and internal colleagues to ensure accurate execution of customer renewals. - solve complex billing issues that require extensive analysis and collaboration with other teams. - contribute to the growth of the contract management organization by providing feedback and piloting new processes. we are looking for individuals who: - are fluent in english - have excellent communication and interpersonal skills - are passionate about creating a great customer experience - can effectively lead phone conversations and negotiations - embrace a dynamic and motivating environment - invest in relationships with customers and colleagues this role offers a fantastic opportunity to grow professionally and personally, with opportunities for career advancement and development. if you are a ...
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