Horatio Bogota, D.C., Capital District, Colombia BPO Operations/Project Manager (BOG) Horatio Bogota, D.C., Capital District, Colombia Get AI-powered advice on this job and more exclusive features. Position Summary As an Operations/Project Manager, you will be crucial in ensuring the seamless execution of the assigned projects from inception to completion. You will bridge our client-facing teams and all internal functions, optimizing BPO processes and managing resources to deliver high-quality insights on time. Responsibilities: - Lead and manage multiple projects concurrently, ensuring adherence to timelines, budgets, and quality standards - Develop detailed project plans, including scope, objectives, deliverables, timelines, and resource allocation - Coordinate with internal teams (e.g., research, data analytics, management) to ensure operations are running smoothly - Monitor project progress, identify potential risks, and implement mitigation strategies - Implement and optimize operational processes to enhance efficiency and productivity across the project lifecycle - Manage client communication regarding projects and operational status, expectations, and any changes in scope - Oversee quality assurance processes for data collection, analysis, and reporting, and provide support when required - Develop and deliver training programs for new and existing team members on operational best practices - Analyze operational data to identify areas for improvement and implement solutions Qualifications/Experience: - Advanced near-native English proficiency is required - Bachelor's degree in Business, Marketing, Project Management, or related fields - Minimum of 2 years of experience in customer support operations management - Proficiency with Zendesk, Salesforce, Jira, or similar CRM/support tools - Strong organizational, analytical, and client communication skills - Proven experience in managing escalations, quality assurance, and support training - Ability to quickly adapt and thrive in a fast and dynamic environment On-site role based in Bogota. Powered by JazzHR ZLstwg715p Seniority level - Seniority level Director Employment type - Employment type Full-time Job function - Job function Project Management and Information Technology - Industries Internet Publishing Referrals increase your chances of interviewing at Horatio by 2x Sign in to set job alerts for “Operations Project Manager” roles. Bogota, D.C., Capital District, Colombia 1 month ago Sr. Project Manager - Communications & PR Bogota, D.C., Capital District, Colombia 2 weeks ago Project Traffic Manager (Marketing Automation / Project Management) Bogota, D.C., Capital District, Colombia 2 weeks ago Program Manager, Speech and Psychosocial Care Bogota, D.C., Capital District, Colombia 3 weeks ago Sr. Marketing Communications Program Manager, Corporate Consumer Marketing Bogota, D.C., Capital District, Colombia 3 weeks ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 4 hours ago Bogota, D.C., Capital District, Colombia 3 days ago Bogota, D.C., Capital District, Colombia 3 months ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 6 days ago Bogota, D.C., Capital District, Colombia 5 hours ago Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 2 weeks ago Project Manager – IoT Electrical Engineer Bogota, D.C., Capital District, Colombia 1 week ago Senior Event Program Manager - Global Summits & Brand Experience Bogota, D.C., Capital District, Colombia 4 weeks ago Bogota, D.C., Capital District, Colombia 3 weeks ago Bogota, D.C., Capital District, Colombia 3 weeks ago Bogota, D.C., Capital District, Colombia 3 weeks ago Bogota, D.C., Capital District, Colombia 2 weeks ago Operations Project and Change Manager - Temporary Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 14 hours ago Bogota, D.C., Capital District, Colombia 14 hours ago Bogota, D.C., Capital District, Colombia 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr