Aerial Operations Supervisor Job Oversee daily operations on the Zipline Course and Via Ferrata. This position is responsible for ensuring the safety and exceptional experience for guests and employees. Job Responsibilities: - Become proficient with AVA's reservation software. - Perform daily inspections and maintain a logbook. - Report any issues to the Aerial Operations Manager for disciplinary actions. - Update and manage weekly logs for equipment inspection. - Schedule daily zip guide trips and budget-minded scheduling. - Participate in team meetings within the department. - Observe seasonal staff expectations. - Respond to accidents and near misses, and report incidents. - Investigate incidents and provide training. - Act as the Manager On-Duty during the Aerial Operations Manager's absence. - Work with the operations manager to address guest service issues during MOD shifts. - Understand and serve the company's best interests and goals. - Enforce company policies. - Facilitate communication between staff and management. - Develop long-term strategies for increasing efficiency. - Address upset guests and resolve guest service issues. - Exemplify company core values, vision, and mission. Requirements: - Effective communication across departments. - Outstanding customer service skills. - Friendly and comfortable interaction with coworkers and guests. - Extreme attention to detail. - Team-oriented approach. - Availability for weekends and holidays. - Pass a criminal background check. - Possess current First Aid and CPR certifications. - At least 18 years of age. Benefits: - End-of-season bonus. - Employee campground at certain locations. - Free adventure trips. - Free shared shuttle services. - Free rentals at partner companies. - Year-round work opportunities. - Health insurance and 401(k) offered. - Rec center access at certain locations (additional cost). - ProForm deals available to all employees. - Discounts for friends and family on company trips. About Us We strive to deliver exceptional guest service while promoting awareness and understanding of the surrounding wilderness. As leaders in our industry, we set examples in safety, professionalism, outdoor skills, and guest service, while providing low-impact environmental recreation. Equal Opportunity Employer Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, protected veteran status, or any other status protected by law.