Job overview: we are seeking a highly skilled and organized individual to fill the operations manager role. this position is responsible for overseeing daily workflows, managing tasks, and ensuring timely completion of action items. - coordinate and monitor ongoing projects and tasks across teams - take ownership of follow-ups, reminders, and timely completion of action items - act as a bridge between different teams and leadership to ensure alignment and accountability - maintain and organize project documentation, trackers, dashboards, and communication - schedule and facilitate internal check-ins, document discussions, and ensure next steps are tracked - proactively identify gaps, delays, or inefficiencies and work to resolve them - manage internal tools for task tracking, communication, and process documentation - drive consistency, clarity, and follow-through across the organization requirements include 8+ years of experience in operations, project management, or coordination roles. strong written and spoken english skills are also necessary. excellent organizational and time management skills are essential for this position. preferred qualifications: - experience supporting u.s.-based clients, executives, or teams - familiarity with business operations in a small-to-mid-sized company - ability to build systems, templates, and trackers from scratch additional information: - mid-senior level - full-time - management and manufacturing...
Job description you are the kind of person who thrives in a high-performance culture, doing challenging work and building long-term capabilities with clients. - driving lasting impact is not easy work. you will play an active role in problem-solving for clients, identifying issues, forming hypotheses, designing analyses, and synthesizing conclusions into recommendations. you will gain leading-edge operations and consulting skills through on-the-job coaching and structured capability-building programs. the operations excellence program (oep) provides functional training and knowledge development under the leadership of operations experts. the curriculum focuses on operations excellence themes and includes advanced training in specific areas....
Job opportunity: operations/project coordinator we are seeking an experienced operations/project coordinator to lead project execution from inception to completion, ensuring seamless coordination between client-facing teams and internal functions. key responsibilities: - develop detailed project plans, including scope, objectives, deliverables, timelines, and resource allocation. - coordinate with internal teams to ensure smooth operations and optimal efficiency. - monitor project progress, identify potential risks, and implement mitigation strategies. - analyze operational data to identify areas for improvement. - implement process optimizations for enhanced productivity. - manage client communication regarding projects and operational status. requirements: - advanced english proficiency is required. - bachelor's degree in business, marketing, project management, or related fields. - minimum 2 years of experience in customer support operations management. - proficiency with crm/support tools. - strong organizational, analytical, and client communication skills. - proven experience in managing escalations, quality assurance, and support training. this role offers a unique opportunity to work on-site in bogotá, driving success through effective project coordination and operational excellence....
Job opportunity: operations/project coordinator we are seeking an experienced operations/project coordinator to lead project execution from inception to completion, ensuring seamless coordination between client-facing teams and internal functions. key responsibilities: - develop detailed project plans, including scope, objectives, deliverables, timelines, and resource allocation. - coordinate with internal teams to ensure smooth operations and optimal efficiency. - monitor project progress, identify potential risks, and implement mitigation strategies. - analyze operational data to identify areas for improvement. - implement process optimizations for enhanced productivity. - manage client communication regarding projects and operational status. requirements: - advanced english proficiency is required. - bachelor's degree in business, marketing, project management, or related fields. - minimum 2 years of experience in customer support operations management. - proficiency with crm/support tools. - strong organizational, analytical, and client communication skills. - proven experience in managing escalations, quality assurance, and support training. this role offers a unique opportunity to work on-site in bogotá, driving success through effective project coordination and operational excellence....
Job opportunity: operations/project coordinator we are seeking an experienced operations/project coordinator to lead project execution from inception to completion, ensuring seamless coordination between client-facing teams and internal functions. key responsibilities: - develop detailed project plans, including scope, objectives, deliverables, timelines, and resource allocation. - coordinate with internal teams to ensure smooth operations and optimal efficiency. - monitor project progress, identify potential risks, and implement mitigation strategies. - analyze operational data to identify areas for improvement. - implement process optimizations for enhanced productivity. - manage client communication regarding projects and operational status. requirements: - advanced english proficiency is required. - bachelor's degree in business, marketing, project management, or related fields. - minimum 2 years of experience in customer support operations management. - proficiency with crm/support tools. - strong organizational, analytical, and client communication skills. - proven experience in managing escalations, quality assurance, and support training. this role offers a unique opportunity to work on-site in bogotá, driving success through effective project coordination and operational excellence....
Job opportunity: operations/project coordinator we are seeking an experienced operations/project coordinator to lead project execution from inception to completion, ensuring seamless coordination between client-facing teams and internal functions. key responsibilities: - develop detailed project plans, including scope, objectives, deliverables, timelines, and resource allocation. - coordinate with internal teams to ensure smooth operations and optimal efficiency. - monitor project progress, identify potential risks, and implement mitigation strategies. - analyze operational data to identify areas for improvement. - implement process optimizations for enhanced productivity. - manage client communication regarding projects and operational status. requirements: - advanced english proficiency is required. - bachelor's degree in business, marketing, project management, or related fields. - minimum 2 years of experience in customer support operations management. - proficiency with crm/support tools. - strong organizational, analytical, and client communication skills. - proven experience in managing escalations, quality assurance, and support training. this role offers a unique opportunity to work on-site in bogotá, driving success through effective project coordination and operational excellence....
Job opportunity: operations/project coordinator we are seeking an experienced operations/project coordinator to lead project execution from inception to completion, ensuring seamless coordination between client-facing teams and internal functions. key responsibilities: - develop detailed project plans, including scope, objectives, deliverables, timelines, and resource allocation. - coordinate with internal teams to ensure smooth operations and optimal efficiency. - monitor project progress, identify potential risks, and implement mitigation strategies. - analyze operational data to identify areas for improvement. - implement process optimizations for enhanced productivity. - manage client communication regarding projects and operational status. requirements: - advanced english proficiency is required. - bachelor's degree in business, marketing, project management, or related fields. - minimum 2 years of experience in customer support operations management. - proficiency with crm/support tools. - strong organizational, analytical, and client communication skills. - proven experience in managing escalations, quality assurance, and support training. this role offers a unique opportunity to work on-site in bogotá, driving success through effective project coordination and operational excellence....
Job opportunity: operations/project coordinator we are seeking an experienced operations/project coordinator to lead project execution from inception to completion, ensuring seamless coordination between client-facing teams and internal functions. key responsibilities: - develop detailed project plans, including scope, objectives, deliverables, timelines, and resource allocation. - coordinate with internal teams to ensure smooth operations and optimal efficiency. - monitor project progress, identify potential risks, and implement mitigation strategies. - analyze operational data to identify areas for improvement. - implement process optimizations for enhanced productivity. - manage client communication regarding projects and operational status. requirements: - advanced english proficiency is required. - bachelor's degree in business, marketing, project management, or related fields. - minimum 2 years of experience in customer support operations management. - proficiency with crm/support tools. - strong organizational, analytical, and client communication skills. - proven experience in managing escalations, quality assurance, and support training. this role offers a unique opportunity to work on-site in bogotá, driving success through effective project coordination and operational excellence....
Job opportunity: operations/project coordinator we are seeking an experienced operations/project coordinator to lead project execution from inception to completion, ensuring seamless coordination between client-facing teams and internal functions. key responsibilities: - develop detailed project plans, including scope, objectives, deliverables, timelines, and resource allocation. - coordinate with internal teams to ensure smooth operations and optimal efficiency. - monitor project progress, identify potential risks, and implement mitigation strategies. - analyze operational data to identify areas for improvement. - implement process optimizations for enhanced productivity. - manage client communication regarding projects and operational status. requirements: - advanced english proficiency is required. - bachelor's degree in business, marketing, project management, or related fields. - minimum 2 years of experience in customer support operations management. - proficiency with crm/support tools. - strong organizational, analytical, and client communication skills. - proven experience in managing escalations, quality assurance, and support training. this role offers a unique opportunity to work on-site in bogotá, driving success through effective project coordination and operational excellence....
Job opportunity: operations/project coordinator we are seeking an experienced operations/project coordinator to lead project execution from inception to completion, ensuring seamless coordination between client-facing teams and internal functions. key responsibilities: - develop detailed project plans, including scope, objectives, deliverables, timelines, and resource allocation. - coordinate with internal teams to ensure smooth operations and optimal efficiency. - monitor project progress, identify potential risks, and implement mitigation strategies. - analyze operational data to identify areas for improvement. - implement process optimizations for enhanced productivity. - manage client communication regarding projects and operational status. requirements: - advanced english proficiency is required. - bachelor's degree in business, marketing, project management, or related fields. - minimum 2 years of experience in customer support operations management. - proficiency with crm/support tools. - strong organizational, analytical, and client communication skills. - proven experience in managing escalations, quality assurance, and support training. this role offers a unique opportunity to work on-site in bogotá, driving success through effective project coordination and operational excellence....
Job opportunity: operations/project coordinator we are seeking an experienced operations/project coordinator to lead project execution from inception to completion, ensuring seamless coordination between client-facing teams and internal functions. key responsibilities: - develop detailed project plans, including scope, objectives, deliverables, timelines, and resource allocation. - coordinate with internal teams to ensure smooth operations and optimal efficiency. - monitor project progress, identify potential risks, and implement mitigation strategies. - analyze operational data to identify areas for improvement. - implement process optimizations for enhanced productivity. - manage client communication regarding projects and operational status. requirements: - advanced english proficiency is required. - bachelor's degree in business, marketing, project management, or related fields. - minimum 2 years of experience in customer support operations management. - proficiency with crm/support tools. - strong organizational, analytical, and client communication skills. - proven experience in managing escalations, quality assurance, and support training. this role offers a unique opportunity to work on-site in bogotá, driving success through effective project coordination and operational excellence....
Job opportunity: operations/project coordinator we are seeking an experienced operations/project coordinator to lead project execution from inception to completion, ensuring seamless coordination between client-facing teams and internal functions. key responsibilities: - develop detailed project plans, including scope, objectives, deliverables, timelines, and resource allocation. - coordinate with internal teams to ensure smooth operations and optimal efficiency. - monitor project progress, identify potential risks, and implement mitigation strategies. - analyze operational data to identify areas for improvement. - implement process optimizations for enhanced productivity. - manage client communication regarding projects and operational status. requirements: - advanced english proficiency is required. - bachelor's degree in business, marketing, project management, or related fields. - minimum 2 years of experience in customer support operations management. - proficiency with crm/support tools. - strong organizational, analytical, and client communication skills. - proven experience in managing escalations, quality assurance, and support training. this role offers a unique opportunity to work on-site in bogotá, driving success through effective project coordination and operational excellence....
Job opportunity: operations/project coordinator we are seeking an experienced operations/project coordinator to lead project execution from inception to completion, ensuring seamless coordination between client-facing teams and internal functions. key responsibilities: - develop detailed project plans, including scope, objectives, deliverables, timelines, and resource allocation. - coordinate with internal teams to ensure smooth operations and optimal efficiency. - monitor project progress, identify potential risks, and implement mitigation strategies. - analyze operational data to identify areas for improvement. - implement process optimizations for enhanced productivity. - manage client communication regarding projects and operational status. requirements: - advanced english proficiency is required. - bachelor's degree in business, marketing, project management, or related fields. - minimum 2 years of experience in customer support operations management. - proficiency with crm/support tools. - strong organizational, analytical, and client communication skills. - proven experience in managing escalations, quality assurance, and support training. this role offers a unique opportunity to work on-site in bogotá, driving success through effective project coordination and operational excellence....
Job opportunity: operations/project coordinator we are seeking an experienced operations/project coordinator to lead project execution from inception to completion, ensuring seamless coordination between client-facing teams and internal functions. key responsibilities: - develop detailed project plans, including scope, objectives, deliverables, timelines, and resource allocation. - coordinate with internal teams to ensure smooth operations and optimal efficiency. - monitor project progress, identify potential risks, and implement mitigation strategies. - analyze operational data to identify areas for improvement. - implement process optimizations for enhanced productivity. - manage client communication regarding projects and operational status. requirements: - advanced english proficiency is required. - bachelor's degree in business, marketing, project management, or related fields. - minimum 2 years of experience in customer support operations management. - proficiency with crm/support tools. - strong organizational, analytical, and client communication skills. - proven experience in managing escalations, quality assurance, and support training. this role offers a unique opportunity to work on-site in bogotá, driving success through effective project coordination and operational excellence....
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