Job Description: N-iX is a global software development service company empowering businesses worldwide to develop successful software products. We seek a Service Delivery Manager in Colombia, a senior role combining operational expertise with technical knowledge. The key focus areas include: - Ensuring delivery of high-quality services meeting performance targets and exceeding customer expectations. - Implementing scalable technology processes such as Incident, Problem, Change, Release, Defect, Service Design, and Transition. - Collaborating with cross-functional teams to address escalations, communicate risks, and drive resolution plans. - Leading multiple inter-departmental service delivery projects within scope, time, and budget. - Supporting audits and compliance requirements, ensuring all service deliverables meet quality, security, and compliance standards. Required Skills and Qualifications: Key Requirements: - At least five years of experience in service delivery management, preferably in SaaS delivery models and Agile/DevOps environments. - Strong technical knowledge of IT Service Management (ITSM) frameworks and ITIL best practices. - Excellent leadership and communication skills, capable of engaging professionally with diverse stakeholders, managers, and subject matter experts. - Proven ability to manage multiple projects, ensuring timely delivery within scope and budget. - Familiarity with compliance standards such as SOC2 and ISO/IEC 20000 or other IT service management standards. Benefits: We Offer: - Flexible working arrangements - remote, office-based, or hybrid. - Competitive salary and benefits package. - Tools for professional development (mentorship, tech talks, training, centers of excellence, etc.). - Active tech communities with regular knowledge sharing sessions.