Senior Leadership Position This role is responsible for driving client satisfaction, retention and growth across the region. Main Responsibilities: - Client Advocacy & Strategy: - Champion client needs and perspectives within the organization. - Partner with stakeholders to ensure consistent service delivery. - Serve as the escalation point for client issues. - Contribute to the overall strategy development. - Commercial Growth: - Identify opportunities to drive revenue growth and profitability. - Leverage capabilities to deliver cutting-edge solutions. - Lead new business development efforts. - Relationship Management: - Cultivate relationships with key stakeholders. - Evaluate service delivery and identify opportunities for improvement. - New Business Development: - Drive prospecting and leverage market contacts. - Team Leadership: - Lead a team of professionals. - Foster a culture that empowers employees.