As a seasoned technical support specialist, you will play a pivotal role in maintaining the health of our diverse application ecosystem. This is a hands-on, dynamic position that requires strong troubleshooting skills and a solid foundation in software engineering. Key Responsibilities: - Investigate and resolve complex application issues, ranging from configuration errors to code-level bugs - Own the full support lifecycle: triage, root cause analysis, solution implementation, and documentation - Collaborate with cross-functional teams to reproduce bugs and validate fixes - Contribute to system modernization efforts by identifying areas for refactoring or replacement Our ideal candidate possesses: - Strong problem-solving instincts and a calm, collaborative approach to high-pressure incidents - Experience with version control systems (e.g., Git, Azure DevOps) and branching strategies - Proficiency in SQL: capable of writing/debugging complex queries and analyzing stored procedures - Familiarity with Classic ASP, .NET (VB.NET/C#), Windows services, IIS, and job scheduling (e.g., SSIS, Task Scheduler) - Aptitude for reading and debugging codebases, as well as creating and maintaining technical documentation We're looking for an individual with 3-5 years of progressively senior experience in technology support, design, development, and delivery. If you have a passion for dissecting complex systems and enjoy supporting business users, we encourage you to apply. Benefits: As a valued member of our team, you'll have opportunities for growth, professional development, and collaboration with industry experts. You'll also enjoy a competitive compensation package and a comprehensive benefits program. Requirements: To succeed in this role, you must possess excellent written and verbal communication skills, be able to convey complex technical information clearly to both technical and non-technical audiences, and demonstrate a sense of urgency and ability to problem-solve on the fly. Seniority level: Mid-Senior level Employment type: Full-time Job function: Information Technology