About this role: The Americas Collections Team Lead is responsible for managing and guiding the Receivable/Collections team. Key responsibilities include overseeing daily operations, monitoring team performance, providing coaching and training, and ensuring compliance requirements are met. As part of the leadership team, you will support the development of strategies and analyze data to optimize collections performance to meet target KPIs and comply with relevant SLAs. This position requires strong collections knowledge and experience, systems understanding, and excellent communication skills. Key responsibilities: - Manage, develop/train, and retain the Receivable/Collections team. - Ensure timeliness of cash collections by working with Accounts Receivable Collectors on their portfolios. - Serve as the first point of escalation for Accounts Receivable Collectors. - Provide backup support for fellow Team Leads and Team Manager. About the ideal candidate: We are looking for a highly skilled and experienced professional with a Bachelor's Degree (Accounting or Finance related background preferred) or relevant work experience. You should have at least 3 years of Accounts Receivable/Collections Team Lead experience in a fast-paced international or service center environment. What we offer: We provide a competitive remuneration package, including individual and company annual bonus, vacation and holiday paid time off, health insurances, and other benefits. You will also have the opportunity to work from anywhere: onsite, hybrid, or fully remote. About us: We are a global leader in travel technology, committed to fostering a diverse and inclusive workplace. We care about our employees and strive to provide a supportive work environment. Our company values reliability and trust, and we aim to be a leader in Diversity, Equity, and Inclusion in the tech industry.