**Requisition ID**: 214124 We are committed to investing in our employees and helping you continue your career at ScotiaGBS **_ Purpose_** **_ Accountabilities_**_ _**: - Manage and support all activities related to the loan and Letter of Credit lifecycle, including document review, initial funding, drawdowns, paydowns, rollovers, rate changes, amendments, and loan maturities. - Oversee a portfolio of medium to complex corporate loans and letters of credit, ensuring accuracy and integrity in data management, accounting reconciliation, and record-keeping. - Administer instructions from agents on participations and direct deals, verifying limit availability and accuracy of calculations during fund disbursement. - Coordinate internal funding requirements to support daily loan servicing activities and manage exceptions - Execute and reconcile loan payment while ensuring timely processing and resolution of past dues and management of all exception items in accordance with team's SLAs. - Monitor case creation in Arteria for correct classification and manage reconciliation reporting to ensure synchronization between systems. - Support the production of daily operational reports, utilizing large datasets in Microsoft Excel and Power BI to maintain centralized reporting within the Corporate Credit Services (CCS) team. - Develop and maintain metrics tools, templates, and training materials based on stakeholder needs. - Assist in implementing effective change management strategies for new systems. - Investigate daily cash reconciliation exceptions using data from multiple sources to propose matches or assign further investigation for timely resolution. - Assist in implementing a quality control program for CCS operations by reviewing documentation accuracy, maintaining a QC database, and preparing information for audits. - Prepare oversight, regulatory, management, and ad-hoc reports for internal teams and senior management on a regular basis while ensuring adherence to compliance standards. - Regularly review processes for optimization opportunities. - Update standard operating procedures to reflect modern practices while contributing to a high-performance team environment. - Champions a client-driven culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge. - Maintains up-to-date knowledge and understanding of relevant products, processes, and policies, including completing internal training, and reviewing appropriate news items and publications. - Participates as an active partner, and initiates changes by collaborating with stakeholders and business lines to resolve issues, remove roadblocks, reduce costs, and improve services. - Responds promptly and effectively to service inquiries, concerns, and complaints from Banking partners, with the ability to: - Resolve day-to-day servicing issues and reduce business and client impact with managerial direction as required. - Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions. - Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Scotiabank Code of Conduct. **_ Dimensions_** - Operates independently to execute the fulfillment and maintenance of lending products within assigned authorities/limits. - Ability to manage several priorities often in with a high degree of urgency - Works well within a team atmosphere but can work independently - Analytical thinking required to resolve complex problems, issues and determine appropriate solutions and resolutions - Ability to communicate concerns effectively and concisely - Ability to build relationships and establish trust - Reviews and processes high volumes of daily transactions originated by customers, management, or a B/F system as they relate to the maintenance activities of Commercial and Small Business clients (i.e., pricing, retro adjustments, special arrangements, standby fees, etc.) - Investigate all adjustments & corrections ensuring entries are prepared accurately and processes with the appropriate level of approval. - Taking responsibility for client and partner inquiries, concerns, or complaints and presenting solutions or alternatives - Business Units supported include but not limited to: Global Banking & Markets - Provides national coverage between the hours of operation (7 a.m. - 8 p.m. Eastern Standard Time). Shifts may vary. - Participates in the implementation of efficiency-focused improvements to operating procedures and/or systems to meet Bank regulations by participating in pilots and “test