Optimize business decisions and drive profitability with our innovative spend management platform. About the Role: This is a technical support position where you will be responsible for providing expert guidance to enterprise customers using our cloud-based platform. As a technical support engineer, you will utilize your technical skills to provide solutions to complex technical issues and contribute to a global team committed to exceeding customer expectations. Responsibilities: 1. Answer technical questions and provide configuration guidance to enterprise customers. 2. Assist in troubleshooting first and second-level technical issues. 3. Collaborate with other teams to ensure customer success. 4. Manage customer production environments. 5. Create knowledge articles for our knowledge base. Requirements: 1. Excellent communication skills, both written and verbal. 2. Prior experience in Fintech is highly preferred. 3. Strong technical knowledge, including Linux, Unix, and familiarity with other OS. 4. Interest in scripting languages like Bash, Shell, Python, and web technologies such as XML, XSLT, DOM, HTML. 5. Ability to clearly articulate complex technical solutions. 6. Experience supporting external customers in an enterprise software environment. #LI-Hybrid We are committed to equal opportunity and fostering an inclusive environment. We do not accept inquiries or resumes from recruiters without prior approval. By applying, you acknowledge reading our Privacy Policy and consent to the collection and processing of your personal data for recruitment purposes.