Job Description As a Workforce Management Application Consultant, you will play a key role in collaborating closely with WFM Business Consultants to assist NICE WFM customers in realizing value and increasing system adoption. You will offer design guidance and application expertise to facilitate transformation and successful rollouts. Your goal will be to help customers fully optimize their technology usage and maximize the potential of the WFM solution. To achieve this, you will need to build long-term relationships and become a trusted advisor for your customers. The VRS consulting team manages customer relationships and individual engagements, focusing on operational excellence and strategic impact. Team members hold high individual accountability for creating customer ROI, renewals, business development, and supporting the growth of the Value Realization Services team. 1. Ensure successful delivery of contact center performance improvements through Workforce Management program recommendations, leading to highly satisfied, referenceable customers. 2. Develop and maintain strong relationships with customers to ensure ongoing satisfaction. 3. Provide expert WFM subject matter guidance to help customers optimize their practices within the Workforce Management domain. 4. Facilitate Application Design Workshops, followed by configuration, testing, and sharing best practices. 5. Collaborate with Business Consultants to align application design with project success criteria and assist in developing recommendations and roadmaps. 6. Contribute to project planning, including deadlines, dependencies, and VRS activities. 7. Partner with internal teams to enhance customer experience and improve processes through collaboration. 8. Complete project documentation timely, submit timecards as per policy, and track progress against objectives. 9. Stay current with industry standards and Workforce Management processes; produce collateral and whitepapers to promote NICE Value Realization Services. 10. Support financial and impact analyses, and create ROI models specific to Workforce Management. 11. Build repeat business through successful delivery, credibility, and thought leadership. 12. Identify additional solution opportunities and communicate these to the account team. Required Skills and Qualifications: - Deep understanding of Workforce Management solutions (experience with NICE WFM is an advantage). - Minimum 3 years supporting contact center environments with Workforce Management. - Proven ability to work independently, manage stakeholders, demonstrate thought leadership, and develop strategic partnerships. - Experience supporting contact center teams and delivering operational performance improvements. - Excellent verbal, written communication, and presentation skills. - Multi-industry experience preferred. - Willingness to travel up to 60%. - Degree in a related discipline.