**See yourself at Twilio** Join the team as Twilio's next Staff, Program Manager **Who we are & why we're hiring** Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. **About the job** This position is needed to drive the most strategic projects that power our operations organization at Twilio. Our Automation PMO team is expanding to ensure we have the best talent using data-backed insights from which to drive our strategic initiatives. We are seeking a high-performing Staff Program Manager to join Twilio's Automation PMO team. In this role, you will lead and deliver the most strategic initiatives that are integral to our automation strategy. As our business grows and we seek to deliver a best-in-class customer experience, we need a program manager to own a portfolio of automation projects. **Responsibilities** In this role, you'll: - Manage end-to-end project lifecycle, ensuring timely and successful delivery of automation initiatives - Collaborate with cross-functional teams to define project scope, objectives, and requirements - develop and execute project plans, ensuring alignment with organizational goals - Drive the implementation of generative AI and machine learning solutions, contributing to the advancement of our automation capabilities - Define goals, create milestones and deliverables and socialize tactical plans across a large number of teams with dependencies on partners in other organizations. - identify and confirm key program components and roles to set up a program for success, delegating to project managers as part of managing programs with many projects and workstreams - Escalates gaps on priorities across organizations and escalates to leadership, as needed **Qualifications** **Required**: - 5+ years experience in project management, demonstrating the ability to lead and deliver complex projects autonomously - Exceptional communication skills to engage and align with diverse stakeholders. - Ability to adapt to a fast-paced environment and drive results through collaboration, a Bar Raiser when it comes to influencing without authority to gain commitment on deliverables - Experience kicking off new programs from initiation and creating new templates and guidance, as needed - Advanced English level **Desired**: - PMP, or another program management certification - Experience in fast-paced operations or PMO team in a software company **Location** This role will be based in Colombia, fully remote. Approximately 10% travel is anticipated. **What We Offer** There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. **Twilio thinks big. Do you?** We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. If this role isn't what you're looking for, please consider other open positions.