Join to apply for the business intelligence analyst 3 role at twilio who we are at twilio, we’re shaping the future of communications, all from the comfort of our homes. we deliver innovative solutions to hundreds of thousands of businesses and empow...
At twilio, we’re shaping the future of communications, all from the comfort of our homes. we deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. ...
Who we are at twilio, we’re shaping the future of communications, all from the comfort of our homes. we deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. as we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. your career at twilio is in your hands. see yourself at twilio join the team as twilio’s next business intelligence and data analyst (l2) who we are at twilio, we’re shaping the future of communications, all from the comfort of our homes. we deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. as we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. your career at twilio is in your hands. about the job this position is needed to provide actionable insights into strategic operations initiatives through the application of your expertise in quantitative analysis, technical systems, and leadership i...
Who we are at twilio, we’re shaping the future of communications, all from the comfort of our homes. we deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. as we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. your career at twilio is in your hands. see yourself at twilio join the team as twilio’s next sr. business systems analyst, salesforce opportunity lifecycle management. about the job this position is needed to build extraordinary tools and solutions for our rapidly growing go-to-market teams. the gtm systems operations is crucial for the success and scalability of our go-to-market efforts. we are the drivers of the system, process, and data improvements that unlock new possibilities across the sales, revenue operations and gtm organization. the sr ba, olm will work within the sales automation team to support, build and maintain solutions for the opportunity lifecycle value stream. responsibilities in this role, you’ll: collaborate with product owners, builders, and program managers to architect and manage solutions within salesforce as well as adjacent technologies develop and maintain a holistic view of crm-based processes and user personas to ensure your projects are co...
See yourself at twilio join the team as twilio’s next senior gtm data engineer 3 on the sales systems team. who we are at twilio, we’re shaping the future of communications, all from the comfort of our homes. we deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. as we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. your career at twilio is in your hands. about the job this position is needed to help the go-to-market team to build and design a strong data pipeline and implement multiple data integrations and have great capabilities, skills and enthusiasm to tackle data puzzles and analytics issues. we're seeking a senior data engineer to join our sales systems team, focusing on gtm systems automation and data integration. in this role, you'll architect and maintain the data infrastructure that powers twilio's sales operations, connecting our gtm systems with our data lake and enabling data-driven decision making across our sales organization. you'll be responsible for managing big data pipelines that process billions of messages daily, while ensuring seamless integration between our sales platforms and analytics infrastructure. responsibilities in this role, you’ll: design and implement scalab...
Who we are at twilio, we’re shaping the future of communications, all from the comfort of our homes. we deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. as we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. your career at twilio is in your hands. see yourself at twilio join the team as our next compliance operations specialist. about the job this position is needed to review alerts/accounts for sms and voice compliance and determine if activity is in compliance according to twilio’s voice policy, messaging policy, acceptable use policy and meets ctia and tcpa requirements. at twilio, our mission is to power the future of communications. we believe that communication should be at the heart of every product and customer experience. unfortunately, communications can also be misused by bad actors who attempt to game the system for nefarious purposes. we are looking for someone that is passionate about preventing fraud and abuse. the ideal candidate has strong research and investigation skills and enjoys challenging and complex case work. responsibilities: in this role, you’ll: investigate cases quickly and efficiently, perform analysis to understand bad actor behavior and demons...
See yourself at twilio join the team as our next noc manager for twilio’s network operations team. who we are at twilio, we’re shaping the future of communications, all from the comfort of our homes. we deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. as we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. your career at twilio is in your hands. about the job twilio is looking for a seasoned manager to join our noc team. the noc is responsible for monitoring the performance of our carrier partner network and troubleshooting carrier-related issues across voice, sms, and identity services. the noc works tirelessly to ensure that our carrier partner network provides the high quality and high performance that twilio’s customers expect. responsibilities in this role, you’ll: lead and coordinate the day-to-day operations of a team of noc engineers, ensuring 24/7 availability and on-call coverage. act as an escalation point for complex issues, engaging directly with carriers, providers, and suppliers to resolve incidents. oversee real-time monitoring and alerting for voice, sms, and identity service quality, continuously improving detection, automation, and incident response. manage customer-facing ...
Who we are at twilio, we’re shaping the future of communications, all from the comfort of our homes. we deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. as we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. your career at twilio is in your hands. see yourself at twilio join the team as our next technical account manager 3 about the job twilio is looking for an experienced technical account manager who is going to be the designated technical point contact to support and partner with our top tier strategic customers in north america during pst working hours. as a designated technical contact you will work with our customers to resolve complex technical problems with potentially very costly and far-reaching consequences. you should have an interest in digging deep as well as be able to zoom out and look at the larger picture. tams are technical product experts that are most familiar with their customer's’ implementation and twilio technologies to deliver recommendations to make the customer’s environment less susceptible to business impacting downtime resolution. with their proactive insights & guidance tams are supporting their customers and nurturing the customer twilio partn...
Who we are at twilio, we’re shaping the future of communications, all from the comfort of our homes. we deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. as we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. your career at twilio is in your hands. see yourself at twilio join the team as twilio’s next product operation specialist 1. about the job twilio is seeking a product operations specialist i to support our porting and hosting operations—a key component of twilio’s global number management team. this role ensures customers can seamlessly port phone numbers, manage number hosting, and experience reliable service during transitions. you’ll work across carrier networks, internal tools, and product teams to troubleshoot, coordinate, and optimize porting workflows at scale. the level 1 role is an entry-level position ideal for someone who is detail-oriented, process-driven, with excelsior customer servicing skills and excited to work at the intersection of product, operations, and telecom . this position plays a vital role in ensuring twilio’s phone number experience remains best-in-class. responsibilities in this role, you’ll: wear the customer’s shoes : champion the customer...
At twilio, we’re shaping the future of communications, all from the comfort of our homes. we deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. our dedication to remote-first work, and a strong culture of connection and global inclusion, means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. as we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work truly rewarding. your career at twilio is in your hands. see yourself at twilio join the team as twilio’s next business intelligence and data analyst (l2) about the job this position provides actionable insights into strategic operations initiatives through expertise in quantitative analysis, technical systems, and leadership in analytics. you will work with stakeholders across the organization to influence product, compliance, and delivery strategies. responsibilities 1. collaborate with technical program managers to incorporate data into decision-making, define okrs, and develop reports and dashboards using tools like tableau, confluence, acryl, and code. 2. use sql and data visualization tools to communicate insights, standardize metrics, and maintain documentation. 3. identify and leverage data for strategic and time-critical decision making. 4. partner with leaders to deploy dashboards and metrics effectively. 5. monitor and improve product performance, collaborating with busines...
At twilio, we’re shaping the future of communications, all from the comfort of our homes. we deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. as we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. your career at twilio is in your hands. see yourself at twilio join the team as our next technical account manager 3 about the job twilio is looking for an experienced technical account manager who is going to be the designated technical point contact to support and partner with our top tier strategic customers in north america during pst working hours. as a designated technical contact, you will work with our customers to resolve complex technical problems with potentially very costly and far-reaching consequences. you should have an interest in digging deep as well as be able to zoom out and look at the larger picture. tams are technical product experts that are most familiar with their customers’ implementation and twilio technologies to deliver recommendations to make the customer’s environment less susceptible to business impacting downtime resolution. with their proactive insights & guidance, tams are supporting their customers and nurturing the customer twilio partne...
Source meridian is a development software company that works on solving the industry’s most challenging problems in healthcare practices. we are laser-focused on specific technologies in the healthcare and life science industries: healthcare technology, artificial intelligence and healthcare interoperability. as a company, we are most proud of analyzing and questioning an organization’s existing business model and suggesting new digitized pathways that result in higher functionality for servicing patients. using artificial intelligence and big data we establish our clients in the forefront of the industry! as a company, we have a huge focus on our collaborators. we feel proud to work with amazing, collaborative and brilliant people who make source meridian a great place to work. in the search we are looking for a sr. backend developer (php – java) to join our team and work for one of our inspiring projects. we are always captivated by challenge-driven people that are passionate about technology. must have for this role 1. 7+ years of experience. 2. advanced php (lumin – laravel). 3. java 8. 4. docker, aws/ecs. 5. mysql and database modeling. 6. microservices architectures. 7. streaming integration (twilio/zoom). 8. rest api design. nice to have: 1. advanced docker compose. 2. container orchestration. 3. advanced microservices architectures knowledge. 4. docker with omni. some of the awesome benefits and perks we offer 1. permanent contract. 2. learning and continuous growth environment. 3. benefit package focused on health and well-being. 4....
Who we are at twilio, we're shaping the future of communications, all from the comfort of our homes. we deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. as we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. your career at twilio is in your hands. see yourself at twilio join the team as twilio's next sr. business systems analyst, salesforce opportunity lifecycle management. about the job this position is needed to build extraordinary tools and solutions for our rapidly growing go-to-market teams. the gtm systems operations is crucial for the success and scalability of our go-to-market efforts. we are the drivers of the system, process, and data improvements that unlock new possibilities across the sales, revenue operations and gtm organization. the sr ba, olm will work within the sales automation team to support, build and maintain solutions for the opportunity lifecycle value stream. responsibilities in this role, you'll: - collaborate with product owners, builders, and program managers to architect and manage solutions within salesforce as well as adjacent technologies - develop and maintain a holistic view of crm-based processes and user personas to ensure your projects ...
At twilio, we’re shaping the future of communications, all from the comfort of our homes. we deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. as we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. your career at twilio is in your hands. see yourself at twilio join the team as our next technical account manager 3 - flex about the job twilio is looking for an experienced technical account manager who is going to be the designated technical point contact to support and partner with our top tier strategic customers in north america during pst working hours. as a designated technical contact you will work with our customers to resolve complex technical problems with potentially very costly and far-reaching consequences. you should have an interest in digging deep as well as be able to zoom out and look at the larger picture. tams are technical product experts that are most familiar with their customers’ implementation and twilio technologies to deliver recommendations to make the customer’s environment less susceptible to business impacting downtime resolution. with their proactive insights & guidance tams are supporting their customers and nurturing the customer twilio p...
Who we are at twilio, we're shaping the future of communications, all from the comfort of our homes. we deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. as we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. your career at twilio is in your hands. see yourself at twilio join the team as twilio's next customer experience business intelligence analyst (p3). about the job this position is needed so twilio can hear the voice of customer and improve our products and services. voice of the customer (voc) is a term that describes customer feedback about their experiences. it focuses on customer needs, expectations, understandings, and product/service improvement. a voc program also gives insight into customer preferences, problems, and complaints. voc drives increased customer satisfaction and loyalty by helping twilio identify and respond to issues. twilio is seeking a business intelligence analyst to join our customer experience (cx) team. the cx team champions the voice of customer by owning twilio's net promoter survey (nps) program and by measuring the experience interacting with twilio across the entire customer journey. customer experience is part of the customer experience op...
Join the team as our next systems contract specialist on twilio’s global operations’s support systems team. who we are at twilio, we’re shaping the future of communications, all from the comfort of our homes. we deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. our dedication to remote-first work and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. as we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. your career at twilio is in your hands. about the job this position is needed to manage our systems contracts, renewals, and vendor relations for global operations at twilio. responsibilities in this role, you’ll: 1. work on renewals of our systems contracts by creating and following up on purchase orders. 2. cultivate relationships with our vendors and attend regular check-ins. 3. partner with business owners, finance, legal, procurement, and security teams to ensure contracts are executed on time and invoices are cleared on time. 4. maintain a meticulous list of systems with details of spend and renewal timelines. qualifications not all applicants will have skills that match a job description exactly. twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. while having “desired” qualifications makes ...
Role overview experienced web developer specializing in c#, shopify, and api integration with nav erp. responsible for designing, developing, and maintaining our e-commerce platform, ensuring seamless integration with our nav erp system. additionally, involved in administering the bespoke b2b and shopify portals and providing support to its users. education and skills required: bachelor's degree in computer science, information technology, or related field.4 years of proven experience as a web developer with expertise in c#, shopify, and api integration.strong proficiency in html, css, javascript, and other web development languages and frameworks.experience working with shopify's platform, including theme development, app integration, and api usage.familiarity with erp systems, specifically nav 2009 r2 (microsoft dynamics nav), and experience integrating erp with e-commerce platforms.solid understanding of restful apis and experience with api integration and development.knowledge of sql server administration, sql scripting – stored procedures and views, powerbi – used to crystal reports, json file structure and web services in b2b i.e. sendgrid, twilio.excellent problem-solving skills and attention to detail.strong communication and collaboration skills, with the ability to work effectively in a team environment while being a remote worker. preferred qualifications: 4 years of solid experience in website development.c# developer certification.in-depth knowledge of sql replication and scripting.shopify certification desirable.experience with integration with nav erp an...
We are seeking an experienced email and sms marketing specialist with a proven track record in creating, optimizing, and analyzing high-performing campaigns. this role will focus on execution while collaborating with the director of marketing to ensure alignment with broader marketing goals. the ideal candidate is technically skilled, results-oriented, and possesses a growth mindset. key responsibilities • develop and execute email and sms marketing campaigns using twilio and sendgrid platforms. • manage list segmentation, personalization, and automation to improve audience engagement and retention. • track, analyze, and report on key campaign metrics (e.g., open rates, click-through rates, conversion rates) to ensure consistent improvement. • implement a/b testing to optimize subject lines, content, send times, and ctas. • ensure compliance with canadian and u.s. regulations, including gdpr, can-spam, and tcpa. • create and manage workflows for customer lifecycle stages (e.g., onboarding, re-engagement, retention). • work with the design and content teams to create visually appealing and high-performing email and sms templates. • collaborate with the director of marketing to align campaign execution with overall marketing objectives. qualifications • minimum 4 years of dedicated experience in email and sms marketing. • proficiency in twilio and sendgrid platforms, with hands-on experience in building and managing campaigns. • deep understanding of list segmentation, automation, and personalization techniques. • strong analytical skills wi...
Vacante: desarrollador/a de automatización e ia (python + n8n + llms) modalidad: remoto | experiencia: 2-4 años | idioma: español (inglés valorable) ¿te apasiona automatizar procesos reales con impacto directo en ventas y atención al cliente? buscamos un perfil técnico, autónomo y resolutivo que se encargue de implementar y mantener flujos de automatización y bots de ia funcionales, no experimentales. ¿qué harás? atención al cliente inteligente: crear bots en whatsapp/web conectados al erp para responder preguntas frecuentes, consultar reservas, generar pagos y más. automatización de ventas y prospección: diseñar flujos en n8n que capturen leads, los califiquen con gpt y los integren al crm con secuencias de e-mail. upselling y cross-selling automático: detectar oportunidades de venta y disparar mensajes personalizados con pagos 1-click. actualización de datos: automatizar el envío de métricas a bigquery/power bi para decisiones sin informes manuales. requisitos imprescindibles: dominio de python (fastapi/flask, requests, pandas). experiencia con n8n o make (webhooks, apis rest, lógica de escenarios). uso real de llms (gpt/openai) para chatbots, resúmenes o generación de texto. conocimientos sólidos de sql (postgresql, bigquery) y manejo de apis comunes (twilio, gmail, stripe). familiaridad con git y docker. deseables: conocimiento de botpress, langchain o frameworks rag. experiencia con gohighlevel o crms similares. background en travel-tech, e-commerce o saas de ventas. entorno de trabajo: colaboración con backend developer y equipo de atención al clien...
At twilio, we’re shaping the future of communications, all from the comfort of our homes. we deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. our dedication to remote-first work, and a strong culture of connection and global inclusion, means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. as we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work truly rewarding. your career at twilio is in your hands. see yourself at twilio join the team as twilio’s next technical account manager. although headquartered in san francisco, we have a presence throughout south america, europe, asia, and australia. we are on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. twilio supports diversity, equity, & inclusion worldwide. about the job we are seeking an experienced technical account manager to serve as the primary technical support contact for our strategic customers. the role involves supporting customers during central hours (9am to 6pm ct), handling complex technical cases with significant impact, and providing proactive guidance to enhance customer environments using twilio technologies. the role requires the ability to analyze both detailed technical issues and the broader customer context, maintain composure under workload pressures, and prioritize effectively. holiday co...
Vacante: desarrollador/a de automatización e ia (python + n8n + llms) modalidad: remoto | experiencia: 2-4 años | idioma: español (inglés valorable) ¿te apasiona automatizar procesos reales con impacto directo en ventas y atención al cliente? buscamos un perfil técnico, autónomo y resolutivo que se encargue de implementar y mantener flujos de automatización y bots de ia funcionales, no experimentales. 🚀 ¿qué harás? - atención al cliente inteligente: crear bots en whatsapp/web conectados al erp para responder preguntas frecuentes, consultar reservas, generar pagos y más. - automatización de ventas y prospección: diseñar flujos en n8n que capturen leads, los califiquen con gpt y los integren al crm con secuencias de e-mail. - upselling y cross-selling automático: detectar oportunidades de venta y disparar mensajes personalizados con pagos 1-click. - actualización de datos: automatizar el envío de métricas a bigquery/power bi para decisiones sin informes manuales. 🛠️ requisitos imprescindibles: - dominio de python (fastapi/flask, requests, pandas). - experiencia con n8n o make (webhooks, apis rest, lógica de escenarios). - uso real de llms (gpt/openai) para chatbots, resúmenes o generación de texto. - conocimientos sólidos de sql (postgresql, bigquery) y manejo de apis comunes (twilio, gmail, stripe). - familiaridad con git y docker. 🌟 deseables: - conocimiento de botpress, langchain o frameworks rag. - experiencia con gohighlevel o crms similares. - background en travel-tech, e-commerce o saas de ventas. 👥 entorno de trabajo: - colaboración con backend developer y e...
Vacante: desarrollador/a de automatización e ia (python + n8n + llms) modalidad: remoto | experiencia: 2-4 años | idioma: español (inglés valorable) ¿te apasiona automatizar procesos reales con impacto directo en ventas y atención al cliente? buscamos un perfil técnico, autónomo y resolutivo que se encargue de implementar y mantener flujos de automatización y bots de ia funcionales, no experimentales. ¿qué harás? atención al cliente inteligente: crear bots en whatsapp/web conectados al erp para responder preguntas frecuentes, consultar reservas, generar pagos y más. automatización de ventas y prospección: diseñar flujos en n8n que capturen leads, los califiquen con gpt y los integren al crm con secuencias de e-mail. upselling y cross-selling automático: detectar oportunidades de venta y disparar mensajes personalizados con pagos 1-click. actualización de datos: automatizar el envío de métricas a bigquery/power bi para decisiones sin informes manuales. requisitos imprescindibles: dominio de python (fastapi/flask, requests, pandas). experiencia con n8n o make (webhooks, apis rest, lógica de escenarios). uso real de llms (gpt/openai) para chatbots, resúmenes o generación de texto. conocimientos sólidos de sql (postgresql, bigquery) y manejo de apis comunes (twilio, gmail, stripe). familiaridad con git y docker. deseables: conocimiento de botpress, langchain o frameworks rag. experiencia con gohighlevel o crms similares. background en travel-tech, e-commerce o saas de ventas. entorno de trabajo: colaboración con backend developer y equipo de atención al clien...
Join the team as our next technical support expert (p2) for email (a part of twilio). who we are at twilio, we’re shaping the future of communications, all from the comfort of our homes. we deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. our dedication to remote-first work and strong culture of connection and global inclusion mean that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. as we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. your career at twilio is in your hands. about the job we’re looking for a passionate expert with customer-facing experience, who loves helping people, solving problems, and wants to be a major factor in the success of our customers. this position is for someone who is technical and is passionate about the customer's experience at a fast-moving startup. daily, you’re likely to interact with multiple customers using the email platform with different levels of technical inquiries. wearing the customer's shoes is a core value of our company, and it is important for this role to provide world-class support, while remaining curious about process improvement opportunities and being a positive influence at every step of the way. the main responsibility for our technical support expert 2 is to enhance customer satisfaction and experience by resolving higher-level requests and anticipating customer nee...
At twilio, we're shaping the future of communications, all from the comfort of our homes. we deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. our dedication to remote-first work and a strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. as we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work truly rewarding. your career at twilio is in your hands. see yourself at twilio join the team as twilio's next program specialist 3. about the job this position supports our knowledge exchange program and the teams within it. it offers the opportunity to contribute to initiatives, partner cross-functionally across the organization, and improve employee and customer experiences while maximizing ai adoption. as a knowledge specialist, you will support the knowledge exchange program, which connects twilio employees and customers with solutions through channels like self-service, ai assistants, copilots, and assisted support. you will help integrate best practices and processes into problem-solving interactions, contributing to the success of our kcs implementation and enhancing the knowledge management experience. responsibilities collaborate with internal teams, stakeholders, and partners. promote knowledge sharing across global operations, including onboarding & compliance, customer support ope...
**see yourself at twilio** join the team as our next instructional designer. **who we re & why we're hiring** although we're headquartered in san francisco, we have presence throughout south america, europe, asia and australia. we're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. at twilio, we support diversity, equity & inclusion wherever we do business. we employ thousands of twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum. **about the job** this is an exciting opportunity to join a dynamic, growing training and enablement team that is responsible for onboarding and upskilling new twilions in customer support on topics such as twilio's products, support processes and tools, technical skills, and soft skills. you will work with a team of instructional designers as well as stakeholders within support to assess organizational needs and to design, develop, and deliver training materials via different learning modalities to twilions across the support organization. **responsibilities** in this role, you'll design, create, and deliver engaging learning content (e.g. job aids, e-learnings, micro-learning video content, learning plans, and learner communications). specific examples include: - create and maintain e-learning and microlearning content with a variety of authoring tools - e.g. articulate 360, camtasia, and snagit. - develop instructor-led training using google slides; provide feedba...
**see yourself at twilio**: join the team as our next project manager **who we are & why we're hiring**: although we're headquartered in san francisco, we have presence throughout south america, europe, asia and australia. we're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. at twilio, we support diversity, equity & inclusion wherever we do business. we employ thousands of twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum. **about the job**: this position is needed to support the maintenance and enhancements of the account security product team's operations as it scales. this is an ideal role for those interested in the "**_how we work"_** of tech product teams. as the team grows, we must build and maintain scalable processes and strengthen our capacity for accessible documentation repositories. this role is all about identifying gaps, collaborating with your customer (in this case product and engineering team members) for solutions, then making those solutions a reality. our operations unit is dedicated to making sure our team is supported with functioning workflows and cadences that help us do the work, gather insights for decision making, and report to leadership. **responsibilities**: in this role, you'll: - be a builder: - leverage tooling (especially airtable) to ease reporting requirements for product owners while also providing great dashboarding insights - ability to navigate tools...
**because you belong at twilio and segment is now a part of twilio**: **join the team as our next growth account executive.** **who we are & why we're hiring**: although we're headquartered in san francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. we employ thousands of twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum. **about the job**: twilio is growing rapidly and seeking a growth account executive to play a key role in further growing the business. as our new growth account executive you will be responsible for prospecting, solution selling, and closing our growth accounts (1-100 employees) including some of the most successful startups. **responsibilities**: in this role, you'll: - be responsible for new logo acquisition and driving revenue while being assigned a quota for net new arr and maintaining the highest levels of customer happiness and excellence. - work with customers across all verticals to understand their business and technical requirements. you will need to understand the capabilities of twilio's communications api platform so that together you can design a solution for their specific use case needs. - work diligently with teams in accounting, finance, legal, pricing and operations to design effective contracts to address customer requirements and balance the needs of our business. - passionate about what you do and you think outside of the box, have world-class interpersonal and make s...
Who we are at twilio, we’re shaping the future of communications, all from the comfort of our homes. we deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer ex...
At twilio, we’re shaping the future of communications, all from the comfort of our homes. we deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. ...
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