Job Description We are committed to investing in our employees and helping you continue your career at ScotiaGBS. This role is part of the Corporate Credit Services Team, responsible for various loan servicing functions. Key responsibilities include: - Triage emails related to loans - Review loan instructions and process credit documents - Validate lending calculations and maintain accurate balances in the enterprise book of record A significant aspect of this role is leading exception management, where the Analyst identifies discrepancies and effectively resolves them. The Analyst will also contribute to operational reporting and quality control efforts, ensuring data accuracy and adherence to regulatory and financial standards. The successful candidate will participate in continuous improvement initiatives aimed at enhancing processes and mentoring entry-level Analysts. They will also have opportunities to develop and maintain metrics tools, templates, and training materials based on stakeholder needs. The team operates independently to execute the fulfillment and maintenance of lending products within assigned authorities/limits. The Analyst will work well within a team atmosphere but can work independently. Analytical thinking is required to resolve complex problems, issues, and determine appropriate solutions and resolutions. Key skills and qualifications include: - Post-Secondary Education and a minimum of 1 year of relevant working experience in Financial Services or related industry - Proven customer service and communication skills, with ability to prioritize - Strong Communication in English (written & verbal) and Organizational Skills - Working knowledge of lending products, services, and procedures This role offers an inclusive, positive work environment, and competitive benefits. We value the unique skills and experiences each individual brings and are committed to creating and maintaining an inclusive and accessible environment for everyone.