Superside is looking for a strategic and experienced Enterprise Customer Success Manager to manage a portfolio of 15–20high-value Enterprise customers, including some of the mostinnovative brands in tech, eCommerce, and healthcare. This is not asupport role. It’s a strategic partner position that blends Customer Success, Account Management, and Marketing Strategy.You’ll work directly with senior stakeholders (CMOs, brand andgrowth leads), helping them unlock the full potential of Superside’s AI-powered creative services to drive revenue,efficiency, and innovation. You’ll have the opportunity to make areal impact, supported by robust onboarding and well-documentedprocesses to help you hit the ground running. What you'll do: - Ownkey relationships across Enterprise accounts, aligning creativestrategies with customer business objectives. - Monitor accounthealth, identify expansion opportunities, and mitigate risk. -Partner with Sales and Solution Architects to execute strategicgrowth plans. - Ensure customers fully leverage Superside’sservices by driving adoption, sharing best practices, and guidingchange management. - Collaborate with Creative Project Managers,Creative Leads, and specialist teams (video, AI, web) to deliverseamless execution across multiple workstreams. - Lead strategicplanning sessions and QBRs with VP - and C-level stakeholders,highlighting ROI and business impact. - Capture feedback and trendsacross accounts, influencing internal improvements to Superside’sproduct and service delivery. What you'll need to succeed: - 5+years of Customer Success, Account Management, or Client Servicesexperience in a high-growth, creative, marketing, or SaaSorganization. - Proven track record with Enterprise accounts,ideally supporting Fortune 500 companies or similarly complexorganizations. - Background in marketing, brand strategy, orcreative operations, preferably from an agency or marketingconsultancy. - Excellent stakeholder management skills, with theability to engage everyone from tactical users to C-levelexecutives. - Strategic mindset with a consultative approach, ableto quickly understand customer challenges and map solutions. -Exceptional communication and storytelling skills, with apersuasive, consultative approach. A proactive, problem-solvingmindset with strong project oversight and collaboration skills. -Experience with CRM and CS tools (e.g., Salesforce, Planhat, or Gainsight) is a plus. - Preferably a Bachelor’s degree or higher in Marketing, Communications, Business, or a related field. Why Joinus? Superside's vision is to create equal opportunities globally byaccelerating the world’s transition to online work. With that inmind, we're building a fully remote company that attracts peoplewhere they are. Remote-first. Customer-led. Remote isn’t just aperk; it’s how we deliver better for customers. We are fullycommitting to our customers by hiring top talent and collaboratingseamlessly across time zones. Global team, local impact. Join acommunity of 60+ nationalities working across time zones, cultures,and disciplines, all aligned on doing great work for great brands. High performance, low ego. Work in a fast-paced, high-trustenvironment where feedback is direct, growth is constant, andkindness leads collaboration. Impact meets opportunity. We’re inthe sweet spot — big enough to be stable, small enough for you toshape what’s next. Your ideas will matter here. Grow fast. Leadwell. You’ll gain mentorship, take on real responsibility, and growyour career while helping us disrupt a global industry. AboutSuperside Superside is the leading AI-powered creative company thatquickly and cost-effectively enhances in-house functions. We helpover 500 ambitious brands get great creative concepts done atscale. Built to be an extension of in-house teams, we unbottleneckmarketing and creative teams so they can move faster and drive morereliable creative performance. Superside is a fully remote companywith over 700 team members working across 60+ countries and 13timezones. Learn more at superside.com Diversity, Equity and Inclusion We’re an equal-opportunity company. All applicants willbe considered regardless of ethnicity, appearance, religion, genderidentity, sexual orientation, national origin, veteran ordisability status. #J-18808-Ljbffr Customer Service