We are looking for a Tech Analyst with strong domain knowledge in Core Banking, Merchant, Biller, and Payment Processing systems. This role involves providing multi-level support and collaborating with global teams to ensure service continuity. Key Responsibilities: ● Provide L1, L1.5, and L2 technical support for Core Banking operations, merchant and biller management. ● Understand the application landscape and tech stack to resolve incidents efficiently. ● Ensure continuity of support during critical issues, including off-hour availability in coordination with a 24×7 support team. Mandatory Requirements: ● 3 – 7 years of experience in technical support roles. ● Strong domain knowledge in Core Banking. ● Experience with SQL and log analysis. ● Understanding of REST APIs. ● Excellent written and oral communication skills. ● Strong documentation skills and ability to multitask effectively. ● Basic knowledge of technology in Java. Nice to have: ● Experience in Finance, Merchant, Billing, and Payment Processing systems. ● Familiarity with Support KPIs and performance tracking.Ability to follow ITIL processes, SOPs, and comply with Security Standards.