The company is a multinational with presence in 14 countries throughout america, trajectory in the telecommunications & it sector and the best work team, we believe in offering services and products that allow the humanized use of technology connecting it with society. key responsibilities: ● incident resolution according to established slas. ● root cause analysis of product issues. ● customer case handling (end customers and internal) ● provide leadership during customer escalations and emergencies. ● analysis of logs, metrics, pcap files, and customer scenarios. ● reproducing and fixing product issues. ● coordination with r&d teams to develop solutions. ● conducting baseline verification tests (bvt) ● maintenance of product support processes. ● clear documentation of solutions and issues. additional responsibilities: ● 8×5 support during us central business hours. ● willingness to handle p1/p2 cases in 24×7 mode on an on-call basis. ● management of the company’s salesforce ticketing system. ● ability to connect remotely with customers to troubleshoot issues. ● generate critical incident reports and root cause analysis. technical requirements: ● minimum 4+ years experience in technical support environments with emphasis on case handling. ● experience working with unix/linux operating systems. ● experience using k8s clusters, helm charts. ● knowledge in cloud native, containerization, docker. ● pki certificated (mandatory) ● preferred: understanding of security products (certificate management) soft skills: ● expert communicator with excellent written and verbal skills in e...
We are looking for fullstack engineers with solid experience in both java (backend) and react (frontend) development to join our dynamic team. key responsibilities: ● design, develop, and maintain robust back-end services using java. ● build responsive front-end interfaces with react. ● collaborate with cross-functional teams to deliver high-performance solutions. ● ensure application scalability, performance, and security. required qualifications: ● 5+ years of experience working with java and react. ● strong knowledge of rest apis and modern software architecture. ● advanced proficiency in english (both written and spoken) ● excellent communication and collaboration skills. ● comfortable working in agile environments with distributed teams. nice to have: ● experience with cloud platforms (aws, google cloud, etc.) ● familiarity with unit testing and test-driven development. ● enthusiasm for learning and improving existing systems. what we offer: ● referral bonus. ● tuition reimbursement. ● english lessons with native teacher. ● home office + optional coworking space. ● 2 days off per year. ● 3 sabbatical weeks every 3 years in the company. ● 3 weeks vacation. ● birthday gift. ● computer, monitor and usd home office budget per year....
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