**Job Overview**: **Key Responsibilities**: **Software Quality Assurance (QA) Testing**: - Develop deep knowledge of product to understand correct behavior and ability to resolve customer issues. - Develop and execute detailed test plans, test cases, and test scripts based on product requirements and specifications. - Identify, document, and track defects and issues in the software using Jira. - Collaborate with the development team to reproduce and isolate issues, and provide insights for debugging. - Perform manual and automated tests to ensure software is free from defects, meeting business needs and quality standards. - Execute load and performance testing to ensure scalability and performance benchmarks are met. **Tier 2 Support**: - Provide technical support and troubleshooting assistance for users experiencing software issues, escalating only the most complex problems to Tier 3 support or development teams. - Diagnose and resolve issues related to software bugs, functionality, integrations, and configuration. - Maintain and update knowledge base articles for end-users and team members. - Document all support requests, resolutions, and customer interactions in a ticketing system - Coordinate with development to communicate and resolve known issues affecting customers. - Develop customer training materials and documentation. **Required Skills and Qualifications**: - English written and verbal communication: C1/C2 - Proven experience as a QA Tester, Software Tester, or similar role in a software development environment. - Solid understanding of QA methodologies, testing tools, and defect management processes. - Proficiency in manual testing techniques; experience with automated testing tools - Strong knowledge of software development life cycle - Experience with Jira for common bug tracking and test management - Exceptional analytical and problem-solving skills with the ability to think critically and creatively. - Familiarity with operating systems, web browsers, and mobile app development - Strong written and verbal communication skills, with the ability to communicate complex technical issues to non-technical users. - Excellent customer service skills, with a focus on delivering a positive user experience. - Ability to work independently and as part of a collaborative team. **Preferred Qualifications**: - Bachelor’s degree in Computer Science, Information Technology, or related field or equivalent experience. - Experience with scripting languages (e.g., Python, JavaScript) for test automation. - Experience with cloud platforms (e.g., AWS, Azure) - Knowledge of database management and querying (e.g., SQL). **Experience**: - Python, JavaScript: 2 years (preferred) **Language**: - English (required)