Drive Value and Enhance Customer Experience as a Trade Specialist This role is focused on delivering value and enhancing service for customers while optimizing supply chain efficiency. About the Job: - You will leverage internal and customer data to refine plans and support joint initiatives with strategic partners. Your Key Responsibilities: - Serve as primary point of contact for assigned customer portfolio. - Manage and resolve escalations related to complaints and disputes. - Contribute to business objectives by meeting customer service targets. - Work closely with order fulfillment team to monitor key performance indicators. - Utilize customer data to drive informed decision-making and maximize service levels. You Will Bring: - Proven experience in Customer Service & Logistics with direct customer interaction. - Experience in fast-moving consumer goods (FMCG) or consumer packaged goods (CPG) industry. - Strong analytical and problem-solving abilities. - Proficiency in SAP and MS Office suite. Location: Cali or Bogota: A great place to launch your career. About Mondelēz International: We are a leading global company that makes and distributes iconic brands and local favorites to over 190 million consumers worldwide.