Job Summary We are committed to investing in our employees and helping you continue your career at ScotiaGBS. Main Responsibilities - Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge. - Refresh data and documentation for existing clients on an ongoing basis per periodic review cycles, following the firm's policies, standards, and procedures - Interacting with bankers and relationship managers to gather required information - Follow up with internal partners to ensure timely actions on cases requiring their input - Update firm systems and databases with information/documentation obtained from clients - Handle inquiries and ad hoc requests from internal clients, including Compliance, where required - Produce high-quality, error-free work independently and in a timely manner, meeting expected throughput rates - Manage workload effectively to prioritize cases, including ad-hoc requests and projects, to meet business demands - Respond to change e.g. regulation changes, new business, and/or technology projects - Understand and keep abreast with regulatory/ tax requirements for clients in KYC - Support in any activities required for refresh of the Global clients - Be consistently thorough, accurate, and credible when performing duties - Perform duties within established service level requirements - Escalate any issues, as appropriate, in a timely manner - Exhibit the highest standards of customer service to partners and customers - Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions. - Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. - Champions a high performance environment and contributes to an inclusive work environment.