Overview We are seeking a skilled and proactive Agile Process Manager to join our team and facilitate Agile ceremonies (e.g., sprint planning, retrospectives, stand-ups) across teams responsible for enterprise Infrastructure and Operations (I&O). This position applies a servant leadership style to help teams understand and implement Agile practices effectively within I&O teams, including network engineering, server administration, storage, and data center operations. The Agile Process Manager will collaborate with IT leadership to align Agile delivery with infrastructure roadmaps, system upgrades, and operational stability goals. The role involves using a network of relationships to remove impediments, maximize the flow of value, and promote continuous improvement. What you will be doing Guide teams in low-complexity environments to understand and follow basic agile principles and techniques and/or software methodologies. Plan and facilitate meetings for decision making, idea generation, planning, continuous improvement, problem solving, and alignment. Guide teams in self-organization, collaborating around goals and/or objectives, and optimizing flow of value. Ensure the identification and removal of impediments using a network of peer relationships and formal channels; escalate when necessary. Collaborate and support other team leaders on backlog management, team performance, and delivery of business value. Promote continuous improvement throughout the software development lifecycle, leveraging metrics to identify and drive change. Assist with internal and external communication to improve transparency. Reduce team distractions and outside interruptions. Participate and assist in leading continuous learning events. Identify and visualize dependencies impacting planned work. Minimum requirements Bachelor's degree or equivalent experience. Experience as an Agile practitioner. First level Scrum Master certification (PSM I, CSM). Strong critical thinking and problem-solving skills. Strong collaborative skills and successful application within teams and across departments. Excellent oral and written communication skills, demonstrating professionalism, discretion, and tact. Strong conflict management, interpersonal, and negotiation skills. Ability to operate with integrity, professionalism, and forthrightness. Ability to develop and deliver engaging, informative, and compelling presentations. Curiosity and quick learning ability. Strong business and technology acumen. Ability to influence, motivate, and mobilize teams and business partners. Competence in team facilitation. Servant leader mindset: open-minded, empathetic, influential without formal authority, and strategic thinking. Ability to teach software methodology concepts and apply practices contextually. Self-starter, effective facilitator and negotiator. Up to 5% travel required. Additional Information Welcome to #HylandLife Since 1991, Hyland’s mission is to help employees, customers, and partners exceed their potential with our industry-leading content services platform. Our employees are passionate and energetic—whether helping customers succeed, supporting colleagues, or engaging with communities. The #HylandLife hashtag reflects our employee-centric culture. We support career development, wellbeing, and innovation, fostering a diverse and inclusive workplace that drives sustainable success. As a growing company of nearly 4,000 employees, we aim to make a positive impact on our communities. We support employee initiatives and align our giving programs with their interests. Hyland is committed to Equal Employment Opportunity and does not discriminate based on race, color, religion, national origin, sex, age, disability, veteran status, genetic information, sexual orientation, marital status, gender identity, or other protected categories. The information collected is solely for employment suitability, identity verification, and statistical purposes. #J-18808-Ljbffr