Job Description: We are seeking a talented Customer Success Manager to join our team at Tipalti. As a fintech unicorn, we free finance professionals to lead by modernizing the entire payables operation. About Tipalti: We pride ourselves on our collaborative culture, the quality of our product, and the capabilities of our people. Tipaltians are passionate about the work they do and keen to get the job done. Your Role: - Develop and maintain strong relationships with a portfolio of 150+ clients during each stage of their journey after implementation. - Become an expert in our products/services and stay up-to-date with product enhancements. - Drive brand loyalty, customer satisfaction, and advocacy. - Monitor customer accounts to identify areas of improvement and proactively address any issues or concerns. - Uncover growth opportunities in your portfolio through upsells and cross-sells. About You: - Proven experience of customer success or account management experience, preferably in the Fintech space. - Exceptional communication and interpersonal skills. - Highly organized with excellent oral and written communication skills. - Ability to build compelling value-driven client-facing presentations.