Key Role Description We're seeking a skilled Business Analyst to enhance our Business Voice Portal, a central platform for customers and internal teams to manage telephony services and account insights. The ideal candidate will gather requirements, support Agile delivery, and improve user experience across the platform. - Gather and document requirements to improve portal functionality and UX. - Collaborate with stakeholders and UI/UX teams to align business needs with development. - Ensure billing data is accurate; support ERP/tax/payment system integrations. - Define workflows for service configuration, account management, and provisioning visibility. Required Skills and Qualifications - 3+ years as a Business or Product Analyst, preferably in telecom, SaaS, or portal-based environments. - Experience with customer or self-service portals. - Solid understanding of billing systems and service configurations. - Familiarity with Agile practices and tools (e.g., Jira, Confluence). Benefits - A trusted communications partner with over 40 years on the market. - Over 2.7 million UC seats across a diversified base of over 100,000 customers. - Recognized for nine years running in the Gartner UCaaS Magic Quadrant.