CUSTOMER SOLUTION & OPERATION MANAGER | ZZK-340

Novartis


**Summary**: - Gerentes de marcas locales O especialistas globales / regionales / locales en sub-función dentro de una sub-función de marketing específica. - Definir la estrategia de productos de acuerdo con la gestión local y el departamento de marketing global, e implementar planes/proyectos tácticos de apoyo. **About the Role**: **Key Responsibilities** - Map and engage Radioligand Therapy (RLT) Centers in collaboration with Medical and Commercial teams - Identify and support technical and administrative processes for RLT implementation - Expand Lutetium license and capacity across qualified RLT Centers - Train institutional medical staff and decision-makers on RLT procedures - Prioritize and prepare accounts for Pluvicto launch based on readiness and patient potential - Develop and deliver educational materials on RLT and technical requirements - Oversee logistics: order management, patient scheduling, and medicine delivery coordination - Monitor sales orders and support license development with local NCQ and CGS - Act as the primary RLT contact post-launch to ensure seamless patient treatment - Lead cross-functional teams to manage the full patient journey and ensure treatment success **Essential Requirements** - Proven experience in the pharmaceutical industry or related healthcare sectors - Strong knowledge of the Colombian healthcare ecosystem and regulatory environment - Familiarity with Nuclear Medicine and its local market dynamics - Demonstrated ability to lead cross-functional teams and influence stakeholders - Excellent problem-solving skills and ability to operate under pressure - Strong business mindset with strategic and analytical thinking - High resilience, adaptability, and results-oriented approach - Effective communication skills in Spanish; English proficiency is a plus **Desirable Requirements** - Experience working with Radioligand Therapy or similar high-complexity treatment platforms - Familiarity with digital tools and innovative healthcare solutions Division International Business Unit Universal Hierarchy Node Location Colombia Site Bogota (Pharmaceuticals / GDD / NTO / CTS) Company / Legal Entity CO01 (FCRS = CO001) Novartis de Colombia S.A Functional Area Marketing Job Type Full time Employment Type Regular Shift Work No

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