Job Title: Senior Maintenance Manager Location: Remote from Latin America Schedule: Full-time, U.S. working hours Reports to: Director of Property Operations About the Role We're hiring a Senior Maintenance Manager to lead the remote maintenance department for a growing portfolio of single-family rental homes in the U.S. This is a senior leadership role-not a stepping stone. You'll own the department's strategy, performance, KPIs, and vendor relationships across multiple markets. You'll manage a remote team (2 Maintenance Coordinators + 1 Assistant Manager) and drive outcomes in cost control, vendor quality, and issue resolution. This role requires strong operational thinking, remote team leadership, and hands-on knowledge of residential systems. Success in this role looks like: - Hitting maintenance cost targets while improving tenant satisfaction - Increasing first-call diagnostic accuracy to 95%+ - Building a scalable vendor network in 36 U.S. metros - Designing and rolling out better processes and SOPs - Developing a high-performing remote team with clear KPIs and accountability Key Responsibilities - Team Leadership: Manage and coach a small remote team; drive accountability and performance culture - Maintenance Strategy: Own the department roadmap; improve SOPs, tech stack, and vendor coverage - Vendor Management: Source, negotiate, and enforce standards for vendors across multiple regions - P&L; Ownership: Own and manage the department budget; reduce costs without sacrificing quality - Diagnostics: Use remote tools (video, photo, interviews) to ensure high first-call resolution - Escalation Management: Act as the final decision-maker for complex or high-stakes issues - Process Improvement: Identify and implement operational improvements across the department Requirements - 3-5+ years leading maintenance operations at a property management company (single-family or multi-family) - Experience managing remote teams and scaling vendor networks across geographies - Deep understanding of residential systems: HVAC, plumbing, electrical, roofing, etc. - Hands-on experience with phone-based troubleshooting and remote diagnostics - Full ownership of department-level KPIs and budgets (not just a team or region) - Proficiency with tools like Property Meld, AppFolio, and related maintenance platforms - English fluency: C1+ level - Time zone alignment with U.S. business hours Preferred Qualifications - Experience leading remote maintenance teams for U.S.-based property firms - Background in operations strategy, continuous improvement, or SOP development - Familiarity with U.S. housing regulations and maintenance codes Compensation & Logistics - Annual Salary: $35,000$45,000 USD - Location: Remote from Latin America - Working Hours: Full-time, U.S. hours (must overlap with EST/CST) - Reporting to: Director of Property Operations - Tools: Property Meld, AppFolio, and other internal systems Company Overview We're a U.S.-based property management company focused on delivering high-quality maintenance and operational support for single-family rental portfolios. Our distributed team includes operations professionals across the U.S. and Latin America, with a culture built on ownership, accountability, and operational excellence. created by latamcent.com, a nearshore staffing agency. Required Skill Profession Operations Specialties Managers