Job Description: We are seeking a highly skilled IT Support Analyst to join our team. As an IT Support Analyst, you will be responsible for providing exceptional on-site IT support to employees, agencies, and clients, in line with WPP standards. You will deliver top-notch technical assistance, ensuring that our stakeholders have reliable, modern technology solutions. You'll be part of a collaborative, global Technology Operations team, driving our transition to cloud-based services and digital experiences. Key Responsibilities: - Deliver exceptional on-site IT support to WPP employees, agencies, and visiting clients - Provide remote support to regional offices as needed - Ensure deskside operations and standard technology services are maintained and supported Requirements: - 3–5 years' experience in IT help desk or deskside support roles - Strong cross-platform expertise in Windows and Mac OS; working knowledge of AV technology - Excellent problem-solving skills and a proactive, can-do attitude - Empathy and effective communication skills with diverse end users What We Offer: - A dynamic and inclusive work environment - Opportunities for professional growth and development - Competitive compensation and benefits package About Us: We're a leading provider of creative transformation services. Our mission is to empower our people, planet, clients, and communities through the power of creativity. We value diversity, equity, and inclusion, and we're committed to fostering a culture of respect and belonging.