Customer Experience Transformation Specialist We are looking for a seasoned expert to spearhead our customer experience transformation initiatives, driving strategic growth through advanced analytical capabilities and innovative strategies. - Key Responsibilities: - Lead cross-functional teams to conceptualize, plan, execute, and optimize high-impact CX initiatives, aligning with organizational priorities. - Implement advanced data methodologies to generate insights that drive strategic decisions and innovation. - Oversee the development and enhancement of content and knowledge management systems to improve efficiency and customer experience. - Establish and track performance metrics across CX operations, using insights to continuously adapt and refine strategies to achieve and surpass service level targets. Requirements: - Degree in Business Administration, Engineering, Data Science, or a related field. - Proven experience leading strategic, cross-functional projects. - Proficiency in big data technologies and advanced analytics. - Strong leadership and communication skills, with the capability to influence strategic direction at the leadership level. Benefits: - Equity and health insurance benefits. - Vacations and parental leaves. - Nu Language language learning program. Culture: Our team values diversity, equity, and inclusion, striving to build strong relationships with customers from all backgrounds. We foster a culture of creativity, innovation, and continuous improvement, empowering employees to grow and develop their skills. At Nu, we believe in the power of collaboration and teamwork, leveraging our diverse perspectives to create solutions that drive business success and positive social impact.