**Job Description:** We are seeking a skilled professional to join our team as a Product Complaints Specialist. This role is responsible for delivering and supporting Global M&S; teams in partnership with Business and Digital, and driving priority and transformative initiatives across M&S.; Main Responsibilities: - - Collaborate with internal/external stakeholders via Cross functional teams (Customer Service, Medical Information, Pharmacovigilance, Sales Associates, Regulatory, Commercial Operations, Legal, and Field Alert Reporting) (as applicable) for complaint management. - Ensure to complete all training in a timely manner. - Process intake for complaints and perform assessment, ensuring timely processing and closure of the complaints. Focuses on operational tasks within the complaint handling process. - Participate in ad-hoc meetings for product-specific complaint issues and provide timely feedback on complaint investigations. - Manages and ensures the compliance of all Quality processes and documentation with applicable regulations/Sanofi standards. Handle QMS records & any discrepancies and ensure completion within defined timelines. - Proactively identify areas for improvement and support the implementation. - Ensure the documentation of Hub related GxP activities. About You: - Experience: 1-3 years of related experience in the pharmaceutical industry. - Should be knowledgeable in Quality functions of pharmaceutical industry. - Soft and technical skills: Proficient in problem-solving, attention to detail, and good organizational skills. - Work in a team-oriented, flexible, and proactive manner. - Analytical skills and ability to multitask in a stressful environment. - Education: Bachelor's in Life Sciences/Healthcare, Business Administration, Engineering or Information Technology. - Languages: Excellent knowledge of English and Portuguese languages (spoken and written). Benefits: - Flexible working policies, including up to 50% remote work. - Private medical care, life and health insurance, and gender-neutral paid parental leave - Colombia is one of Sanofi's key locations for new talents, having a big footprint with the Bogota HUB and its best-in-class operation. Others: - We value diversity and inclusion at Sanofi, and we welcome candidates from diverse backgrounds. - We encourage you to apply if you're passionate about the pharmaceutical industry and have relevant skills and experience.