PRODUCT COMPLAINTS SPECIALIST (VT-374)

**job description:** we are seeking a skilled professional to join our team as a product complaints specialist. this role is responsible for delivering and supporting global m&s; teams in partnership with business and digital, and driving priority and transformative initiatives across m&s.; main responsibilities: - - collaborate with internal/external stakeholders via cross functional teams (customer service, medical information, pharmacovigilance, sales associates, regulatory, commercial operations, legal, and field alert reporting) (as applicable) for complaint management. - ensure to complete all training in a timely manner. - process intake for complaints and perform assessment, ensuring timely processing and closure of the complaints. focuses on operational tasks within the complaint handling process. - participate in ad-hoc meetings for product-specific complaint issues and provide timely feedback on complaint investigations. - manages and ensures the compliance of all quality processes and documentation with applicable regulations/sanofi standards. handle qms records & any discrepancies and ensure completion within defined timelines. - proactively identify areas for improvement and support the implementation. - ensure the documentation of hub related gxp activities. about you: - experience: 1-3 years of related experience in the pharmaceutical industry. - should be knowledgeable in quality functions of pharmaceutical industry. - soft and technical skills: proficient in problem-solving, attention to detail, and good organizational skills. - work in a te...