**Customer Service Representative Bogota**: - Req ID#: 369960- Bogota, Bogotá - Calle 166, CO- Job Description: **About Us**: Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. We are looking for a bilingual (Spanish & English) representative to deliver world-class customer support and build customer satisfaction **Job Summary**: Support merchants that call for an approval to accept a check or a credit card as the payment method, Agents are required to obtain check or credit card details, validate information on system and provide approval or denial code. **Primary Job Responsibilities**: - Ensure that customers receive the highest quality customer service. - Responds to customer service inquiries regarding transactions. - Delivers service at a high standard while knowing when to escalate and where to go for information. **Skills/Knowledge/Abilities**: **Education**: **Experience Target**: **Specialized Certifications**: **About Foundever**: Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. **Job Segment**:Customer Service Representative, Customer Service