**Who we are**: Allot is an established industry leader in network intelligence and security solutions for service providers and enterprises around the world. We believe in giving our Tier-1 customers around the world real value by offering them cutting-edge solutions that make their networks smarter and their users more secure. At Allot, you’ll have the opportunity to develop professionally and personally in a dynamic environment with like-minded people who always go the extra mile to succeed. This is an opportunity to join the Global Customer Service of a cutting edge network devices vendor that provides Tier1 network operator grade devices **What we’re looking for**:A Product Expert to act as a SME support our clients **Requirements**: **What you’ll do**: - Support the professional Services during product deployment and specific customer environments - Provide excellent, dedicated and proactive support service - Perform deep problem investigation into system logs and behavior - Provide technical guidance and solutions to the company’s customers and partners, problem reproduction and lab simulations - Working with RnD and Product departments to solve issues, design features, and be a part of the products life cycle - Develop tools to help Support and our customers with product monitoring and analysis **What you should have**: - +7 years of experience in networking LAN/WAN environments - Graduate/Diploma in Computer Science/Electrical/Electronic Engineering or equivalent relevant courses - Experienced in customer care working with CRM systems - Expert in Linux system administration and operation (Work experience with the security world) - ISPs, Telco’s and Mobile Operators, Tier1/Tier2 networks - Good knowledge of K8’s - Scripting ability especially Linux bash - Good English speak, read and write **Advantage** - Hands-on experience in networking LAN/WAN products: Routers, Switches, Firewalls, NMS, etc. - Mobile data/cable operators knowledge - Working knowledge of Radius, Diameter, DHCP, 3GPP, PCEF, PCRF, understanding protocol flow and sniffing. - Strong hands-on working knowledge of TCP/IP networks, packet sniffing and traffic generation. - Software development on Linux environments - Programming experience with Python, Perl or C languages. - DevOps experience.