**About Us** Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Our Core Values are: - Creativity: Make it simple, lead the change. - Commitment: Aim for better, impact for the good. - Connection: Share experiences, grow together. **Job Summary** We are looking for a bilingual (Spanish and English) representative to deliver world-class customer support and build customer satisfaction. Main Requirements - At least 18 years old - High School Diploma - Experience in customer service or call center is desirable - Colombian Citizenship or work permit - Full time availability - Intermediate to Advance English Skills - Strong Computer Skills Skill Required Communication Skills: - Excellent written & verbal communication skills (English) - Ability to communicate effectively & clearly. - Ability to read disclosures and financial terminology Communicates effectively in a positive and diplomatic manner. Customer Service Skills: - Excellent Customer Service Skills (no CS is required). - Ability to empathize with the customer. - Ability to build and gain the customers trust by listening & understanding, and where possible, exceeding their needs. Problem-Solving Skills: - Ability to analyze issues and find appropriate solutions for customers' inquiries. - Ability to approach problems logically with diplomacy and professionalism. - Ability to quickly resolve problems with accuracy. - Ability to be proactive and self-sufficient - Ability to probe effectively by asking open-ended questions Technical Skills: - Basic PC knowledge. - Ability to multitask. - Skilled in accurate data entry. **Primary Job Responsibilities** - Answer Incoming Calls to customer service Lines. - Provide a high level of professional and competent service assistance. - Successfully complete and approve training and quality requirements.