Job Overview We are seeking an experienced Client Resolution Senior Director to lead our team in providing exceptional customer service and operational support to our clients. This is a hybrid position that requires a strong understanding of client needs, excellent communication skills, and the ability to motivate and inspire a team to deliver outstanding results. - Lead a high-performing team: The Client Resolution Senior Director will be responsible for leading a growing and evolving organization consisting of seasoned employees at various stages of their career. - Modernize service delivery: The role requires thought leadership and a keen insight into service delivery and support trends and industry best practices. - Cultivate a 'Client-first' culture: The Client Resolution Senior Director will build and foster a culture that empowers staff to deliver exceptional experiences with each interaction. About the Role The Client Resolution Senior Director will provide leadership, inspiration, and direction to the Client Resolution team, ensuring that team members have the information, tools, and resources needed to deliver exceptional results to their clients. The role requires thought leadership and a keen insight into service delivery and support trends and industry best practices. - Develop strategic plans: The Client Resolution Senior Director will develop and manage strategic plans, operational initiatives, special projects, and client-driven continuous improvement efforts. - Drive business growth: The role requires driving business growth through identifying and executing opportunities to increase revenue and improve client satisfaction. - Build relationships: The Client Resolution Senior Director will build and maintain strong business relationships with stakeholders at senior and executive management levels. Requirements To be successful in this role, you will need: 12 or more years of work experience with a Bachelor's Degree or 10+ years of experience with an Advanced degree. Significant functional experience in payment processing and client management in a payments environment. Excellent communication and leadership skills with the ability to motivate and inspire a team to deliver outstanding results. Strong analytical and problem-solving skills with the ability to identify and execute opportunities to increase revenue and improve client satisfaction. Experience building and fostering a 'Client-first' culture with a focus on empowering staff to deliver exceptional experiences with each interaction.