Imagine a role where your technical expertise makes a tangible difference in the lives of businesses worldwide. As a Technical Support Engineer, you will be part of a dynamic team dedicated to delivering exceptional customer experiences and fostering their success. With a keen eye for detail and a passion for problem-solving, you will provide expert guidance to enterprise customers on best practices, leveraging your knowledge of Linux, Unix, and other operating systems to troubleshoot complex issues. Key Responsibilities: - Provide 'how to' technical support and application configuration assistance to our enterprise customers - Assist in troubleshooting 1st and 2nd level technical issues - Collaborate with cross-functional teams to ensure seamless customer experiences - Manage customer production environments - Contribute to the development of knowledge articles in Coupa's knowledge base Requirements: - Excellent written and verbal communication skills - Strong technical acumen, including proficiency in scripting languages (e.g., Bash, Shell, Python) and web technologies (XML, XSLT, DOM, HTML) - Ability to articulate solutions to complex technical problems clearly and simply - Experience working directly with external customers in a support environment, preferably in an enterprise software setting Why This Role Matters: This is an opportunity to make a lasting impact on the success of our customers, contributing to a global network of buyers and suppliers who rely on our platform to drive business growth. Join a collaborative culture that values innovation, teamwork, and continuous learning, with opportunities to grow and develop your skills. Be part of a mission-driven organization that prioritizes equality, diversity, and inclusion, offering a welcoming and inclusive work environment.