Client Experience Project Manager We are seeking a highly organized and proactive Executive Assistant & Project Manager to support the leadership of our Client Experience (CX) team. This dual-role position is critical to optimizing internal workflows that drive client satisfaction, increase retention, and enable cross-sell/upsell opportunities across our portfolio of digital marketing services. The ideal candidate thrives in a fast-paced environment, excels in stakeholder coordination, and brings a balance of detail orientation and strategic insight to help our leadership team operate at peak efficiency. Key responsibilities include managing calendars, prepping materials, prioritizing follow-ups, and ensuring timely communication with CX leadership. - Serve as a strategic right hand to CX leadership: manage calendars, prep for meetings, prioritize follow-ups, and ensure timely communication. - Assist in preparing materials for client QBRs, cross-functional team meetings, and executive presentations. - Handle sensitive information with confidentiality and professionalism. This role requires a strong understanding of client lifecycle and digital marketing agency dynamics. The successful candidate will have 3+ years of experience in an executive assistant, project manager, or operational support role, preferably in an agency setting. We offer a dynamic work environment, professional growth opportunities, and a competitive compensation package. Our company values diversity and inclusion, and we strive to create a workplace where everyone feels valued and empowered to succeed. We're looking for a talented and motivated individual who is passionate about delivering exceptional client experiences. If you're a results-driven professional with excellent communication skills and a keen eye for detail, we encourage you to apply for this exciting opportunity. Key Performance Indicators: - Client retention rate and timeliness of client health check initiatives (completed vs. planned). - Number of identified growth / upsell opportunities supported through internal tracking. - % of leadership projects delivered on time and task completion rate within Asana. - % reduction in administrative turnaround times for the leadership team. - Accuracy and completeness of reporting dashboards and documentation. Most Important Things (MITs): - Operational Excellence & Organization: Managing multiple moving parts—keeping projects on track, ensuring deadlines are met, and maintaining clean, efficient workflows that support leadership and the broader team. - Proactive Communication & Coordination: Acting as a connector across departments and a support system for leadership, this role requires anticipating needs, surfacing key information, and following up with clarity and consistency. - Client-Centric Mindset with Strategic Awareness:: While not client-facing, this person plays a key role in supporting retention and growth. They must understand the client lifecycle, spot opportunities for improvement, and help prioritize initiatives that enhance client experience and value delivery.