Job summary we are seeking an experienced project manager to lead and manage a team of it support engineers in a 24/7 environment. the successful candidate will be responsible for ensuring proper team scheduling and coverage, optimizing shifts to maintain continuous support. they will also track kpis and slas, providing regular performance reports and insights. this is a great opportunity for a motivated and organized individual to take on a leadership role and make a real impact in our organization. responsibilities - lead and manage a team of it support engineers in a 24/7 environment - ensure proper team scheduling and coverage - optimize shifts to maintain continuous support - track kpis and slas, provide regular performance reports and insights - act as the main escalation point for high-priority issues affecting platform stability and performance requirements to be considered for this position, you must have: - 3+ years of experience in project manager roles - proven experience managing it support teams in a 24/7 environment - experience working with technical support for e-commerce platforms & pure retail brands - strong knowledge of incident management, ticketing systems (e.g., jira), and escalation processes - ability to define and track performance metrics (kpis, slas, mttr, etc.) - excellent organizational and team leadership skills - strong communication and stakeholder management abilities - experience with postmortem analysis and continuous improvement initiatives benefits as a valued member of our team, you will enjoy: - professional growth: accele...
Job description: the successful candidate will lead multiple projects, oversee project resources and collaborate with stakeholders to ensure project objectives are met. the sr. project manager will manage project implementation through all phases: scoping; project analysis; development or configuration; testing; implementation; and documentation....
Client experience project manager we are seeking a highly organized and proactive executive assistant & project manager to support the leadership of our client experience (cx) team. this dual-role position is critical to optimizing internal workflows that drive client satisfaction, increase retention, and enable cross-sell/upsell opportunities across our portfolio of digital marketing services. the ideal candidate thrives in a fast-paced environment, excels in stakeholder coordination, and brings a balance of detail orientation and strategic insight to help our leadership team operate at peak efficiency. key responsibilities include managing calendars, prepping materials, prioritizing follow-ups, and ensuring timely communication with cx leadership. - serve as a strategic right hand to cx leadership: manage calendars, prep for meetings, prioritize follow-ups, and ensure timely communication. - assist in preparing materials for client qbrs, cross-functional team meetings, and executive presentations. - handle sensitive information with confidentiality and professionalism. this role requires a strong understanding of client lifecycle and digital marketing agency dynamics. the successful candidate will have 3+ years of experience in an executive assistant, project manager, or operational support role, preferably in an agency setting. we offer a dynamic work environment, professional growth opportunities, and a competitive compensation package. our company values diversity and inclusion, and we strive to create a workplace where everyone feels valued and empowered to succe...
About the role we're seeking an ambitious ai expert to lead our cross-functional projects. as a technical project manager, you'll drive key operational efforts, support business operations, and engage with the ai startup community. this is an ideal role for someone who can shift between strategic planning and hands-on execution, with the ability to have informed technical conversations, particularly around ai. the position is a full-time hybrid opportunity for candidates based in medellín, colombia. you must already hold a valid visa that allows travel to the united states, as this role may involve regular trips for events, meetups, and community engagements. responsibilities - represent the team at in-person meetups, events, and conferences across the u.s.—building relationships with founders and ai practitioners. - support and manage cross-functional projects across business operations, marketing, recruiting, and community engagement. - drive key operational efforts, including project tracking, process improvements, and internal communications. - work on talent mapping across ai companies based in the us. - contact various ai labs located in north america to recruit ai talents. - stay up-to-date on the latest ai developments by reading research papers and conversing intelligently with ai experts. requirements - strong organizational and project management skills; ability to juggle multiple responsibilities across domains on time and under budget. - clear, confident communicator who can hold their own in technical conversations related to ai, llms, and emerging tool...
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