The OfferFlexible working optionsJoin a well known brand within Hospital / Health Care / HealthtechA role that offers a breadth of learning opportunitiesThe JobAre you a detail-oriented, compassionate professional who thrives in a fast-paced environment? Do you enjoy guiding families through important healthcare processes while ensuring accuracy in documentation? If so, we'd love to have you on our team.What You'll Be Doing1. Intake & Client CommunicationManage intake processes by gathering information from families regarding insurance, therapy needs, and scheduling preferences.Communicate primarily via phone and email, guiding families through the intake steps with clarity, professionalism, and compassion.Collect required documentation, provide updates, and ensure families feel supported throughout the process.2. Documentation & Data EntryVerify that all forms are completed correctly and signed by clinicians.Upload and organize documents in Google Drive, send contracts via PandaDoc, and follow up to ensure signatures are obtained.Submit insurance verification requests with 100 percent accuracy and enter client data into Central Reach for seamless record-keeping.3. Tracking & Follow-UpsKeep detailed records of leads, follow-ups, and pending tasks to ensure families move smoothly through the intake process.Track all interactions and ensure any necessary actions are taken promptly.Use standardized documents to ensure all client information aligns with company requirements.4. Software & OrganizationUse Google Drive, Excel (basic spreadsheets), and Central Reach to manage documentation and reporting.Ensure all administrative tasks are handled efficiently, accurately, and in an organized manner.The ProfileWhat Makes You a Great FitExceptional written and verbal communication skills in English (Spanish is a plus).Experience in home care, ABA therapy, healthcare, or insurance verification is a strong advantage.Highly detail-oriented with the ability to track multiple moving pieces without missing deadlines.Patience, emotional intelligence, and professionalism to handle sensitive conversations with families.Tech-savvy with software proficiency in Google Drive, Central Reach, Excel, and administrative platforms.Strong organizational and follow-up skills—you know how to keep everything on track and ensure nothing falls through the cracks.If you are a highly organized, customer-focused professional who takes pride in accuracy and communication, we encourage you to apply today.Take the next step in your career and apply today to help families access life-changing therapy services!The EmployerOur client aims to redefine remote staffing through a unique matchmaking approach. Bridging global talent with American companies, our client manage team synergy, attendance, payments, and foster lasting business-staff relationships.