At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 70+ offices on six continents, Infobip’s platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally. Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions. Why is this role important at Infobip?Our platform is the heart of Infobip, processing up to 200 million transactions daily and having huge amount of clients using it; but having a 24/7 world-wide support is what makes it so great. To maintain traffic flow, 99.9% platform uptime, keep clients satisfied it is essential to solve and prevent any technical glitches with which our clients are dealing with. As a Customer Care Engineer, you will directly impact client experience, their satisfaction and help them resolve any technical questions they are encountering while using our Platform.You know you are doing a good job when: - You are attending to customer inquiries and problems are quickly resolved in a highly professional manner, in varying critical and non-critical situations. - Clients receive clear and accurate information in a matter of minutes. - You can find workarounds when issues appear and can understand client needs. - You proactively suggest changes that are improving internal processes, customer experience and quality of service we are providing. - You provide continuous feedback to our internal teams of engineers to improve our products based on the needs of our clients and their feedback. - You are consulting and mentoring other team members while providing them with meaningfull feedback. More about you: - You have some experience in 2nd level support role - You have a wide range of interests and working experience in any of these: SQL, programming logic and computer networks. - You really care about clients, looking to provide the best possible experience. - You know that being supportive is a mindset; it’s in your true nature to be equally supportive to both your clients and your colleagues. - You are curious to learn how things work and what you can do to improve them. - You are not afraid to dig deeper and use your analytic approach to solve technical problems. - You speak fluently to clients, partners, colleagues and engineering teams alike in an Advanced English level. - You understand the need for eventual schedule flexibility to provide support on weekends or holidays. When you become a part of Infobip you can expect: Awesome clients - We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more. Seriously, our clients are really cool. Work with the world’s leading companies and impact how they communicate with their users! Opportunity knocks. Often. - Being a part of a growing company in a growing industry - we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve. Learn as you grow - Starting with a fantastic onboarding program, to internal education, education resources, e-learning to external educations, we invest heavily in employee learning and development. Connect globally - Work with people from all over the world. We put the “global” in globalization. Pay & Perks - Competitive salary, a team taking care of all the equipment you need, team building and other organized activities... Talk about a balanced lifestyle! - Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer._ - All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity._