Customer support technician page is loaded customer support technician apply remote type hybrid locations bogota (colombia) time type full time posted on posted 2 days ago job requisition id jr102886 at infobip, we dream big. we value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. through 75+ offices on six continents, infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally. join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions. customer support technician is an entry-level position within infobip customer support. technician works under the supervision of mentor and senior team members to provide customer technical assistance and after-sales support. this role is primarily focused on learning by contributing c and d segment customers, and from time to time working more impactful clients from other segments under supervision. technician communicates inside the department (peers, mentor, line manager) in order to successfully support the customers, with more often escalations towards other functions (sales, csm or providers/mnos) and through periodical (not often) inclusion into various projects outside of the department. responsibilities: - provide technical customer...
At infobip, we dream big. we value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. through 75+ offices on six continents, infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally. join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions. back office associate supports the efficient functioning of our company's backend operations by assisting with administrative tasks and operational processes. this involves working closely with senior team members to ensure smooth account activation, product setup, and ongoing support for our customers. superuser support: - assist in the activation of accounts and products, following established procedures.- - activation.- assist in configuring free trial and test senders for accounts.- support the creation and management of user accounts, under supervision.- assist with setup and maintenance of billing addresses.- learn to implement automatic price features on the account level.- support price changes and route updates for accounts. company initiatives support: - assist in reviewing sender costs (e.g., viber, whatsapp) in collaboration with customer- owners.- aid in implementing automatic price update features for customers under guidance.-...
At infobip we dream big. we value creativity, persistence and innovation, passionately believing that it is through teamwork that we can all reach greater heights. since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. through 60+ offices on six continents, infobip’s platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform (cpaas) globally. join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions. as finance shared service center specialist, you will be responsible for: - reporting problematic processes and issues to team lead - defining further steps together.- entering documents and invoices in internal accounting and reporting programs.- supporting superiors regarding the reconciliation of the book of incoming and outgoing invoices with the original invoices and reports of these invoices in internal programs (bank reconciliation, gl reconciliation, compensation posting).- supporting creating outgoing and controlling incoming invoices and reconciling differences by the same.- supporting updates of manuals and instruction documents for the team - periodically and as needed.- supporting with the preparation of education & knowledge sharing and transfer with team lead/manager.- preparing basic cash flow, monitoring income and expenses, and keeping track of open business liabilities and receivables.- training new employees in the business.-...
Company description at infobip we dream big. we value creativity, persistence and innovation, passionately believing that it is through teamwork that we can all reach greater heights. since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. through 60+ offices on six continents, infobip’s platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform (cpaas) globally. join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions. **job description**: **why is this role important at infobip?** our platform is the heart of infobip, processing up to 200 million transactions daily and having huge amount of clients using it; but having a 24/7 world-wide support is what makes it so great. to maintain traffic flow, 99.9% platform uptime, keep clients satisfied it is essential to solve and prevent any technical glitches with which our clients are dealing with. as a customer care engineer, you will directly impact client experience, their satisfaction and help them resolve any technical questions they are encountering while using our platform. **you know you are doing a good job when**: - you are attending to customer inquiries and problems are quickly resolved in a highly professional manner, in varying critical and non-critical situations. - clients receive clear and accurate information in a matter of minutes. - you can find workarounds when issue...
Pop generalist main focus is to provide a wide range of pop support and services across all stages of employee journey. generalists play a versatile role in ensuring that pop processes are effectively executed and employees are supported. additional responsibilities include mentoring team members. main responsibilities employee journey: support employees and managers in any phase of employee journey, ensuring smooth transitions and positive experiences. employee relations: act as a point of contact for employees, addressing their questions, concerns, and providing guidance on pop policies, procedures, and benefits. handle employee grievances and resolve conflicts. hr policy and compliance: ensure compliance with employment laws and company policies. maintain and update pop policies and procedures. educate employees on pop policies and procedures. hr administration: maintain employee records, including personnel files, timekeeping, payroll information and pop databases. process pop-related paperwork, such as employment contracts, terminations, and promotions. pop processes: contribute to pop projects and initiatives in participant role. execute pop processes in business area. stakeholder collaboration: build relationships with employees and management within business area, providing pop support that contribute to their success. collaborate with pop colleagues and payroll to ensure alignment. industry research and best practices: stay informed on industry trends, research, and best practices in pop area. continuously seek opportunities to enhance pop processes and approaches...
Operator partnerships executive is an individual contributor in the region that is accountable for securing short and long-term profitable business for the company by extending infobip’s telecom partnership portfolio which entails creating new business opportunities with the telecom operators in the assigned market; building relationships which lead to acquisition and successful partnerships and carrying out the telecom handover to the designated pgm in a timely manner. the op executive is a business development person and should be an individual who excels at presentation and commercial skills. main responsabilities: finding new gp and contribution generating business identifying and creating opportunities closing opportunities realization and monetization of won opportunities market and industry research tracking the market and industry trends collecting and transferring the information from the market to the internal product and solution departments providing support to telecom licensing team when needed by gathering information on local telco regulation through communication with local telecom operators or regulatory bodies; preparing the documentation for telecoms on specific services when required operator partnerships executive cooperates with multiple departments in the organization in order to implement the defined products and solutions along with business strategies and to enable partnership growth and reach the defined business plan. having a background in the telecom industry, the person in this role focuses on learning infobip solutions and business processes;...
At infobip we dream big. we value creativity, persistence and innovation, passionately believing that it is through teamwork that we can all reach greater heights. since , we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. through + offices on six continents, infobip’s platform is used by almost % of the population, making it the largest network of its kind and the only full-stack cloud communication platform (cpaas) globally. join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions. cpaas registration administrator is an entry level operative position within infobip platform operations and works under the supervision of mentor and senior team members learning by conducting administration tasks related to projects/setup and maintenance in accurate and timely manner. registration of traffic worldwide administration of infobip senders database processing customer sender registration requests and registering them directly with the mnos/suppliers providing traffic security (both externally and internally) and control through content restrictions and template registration specializing in region specific or product-based registration processes ordering numbers (vln/sc) and enabling setup for way communication between our customers and end users ott traffic registration for whatsapp, viber, kakaotalk, zalo, telegram, line, internet of things, rich content sms, mobile identity, google business messages ensure data accuracy and maintain organiz...
Product sales expert main goal is to grow volumes and profitability of dedicated product and/or group of products in the region across all target verticals and customer types. focus of this person is on translating product performance targets into regional targets and activities to achieve best balance in terms of effort and outcome keeping. responsibilities: achieving sales targets and targets for detected account list. build, align and execute regional and product gm. drive product adoption in the region, while supporting sales activities with product knowledge to ensure increase in opportunity closing rate. defines and develops effective go to markets and customer segmentations - cross updating in regards of features missing/not applicable to capture market share, direct client feedback about opportunities lost, communicate any other blockers observed on the market. strong bond with hq is established. detect key areas of growth and build strategies and initiatives (jointly with local team and hq) to exploit these opportunities as well as remove potential blockers. working closely with regional sales managers to align key q/y priorities, initiatives and/or markets, providing input on new areas of growth for our saas offering while aligning marketing strategy, keeping regional team members up to date with all the latest major product features or new releases, ensuring better solution offering for our targeted clients. work closely with sop to analyze respective product pipeline in the region, drive clear tactics to enhance, overcome any gaps to achieve targets. regular (we...
The partnership manager is an individual contributor, directly reporting to the regional head of partnerships. the main goal for the role is to manage the assigned portfolio of existing partners proactively, execute account planning, lead generation/demand, joint marketing activities, partner enablement, forecasting, qbrs, among others, aiming at activating % of signed partners. the partnership manager shall assess the co-sell, re-sell, and implementation engagement needs in collaboration with the sales organization and actively recruit new partners if/when those requirements arise. besides the sales organization, the partnership manager shall closely collaborate with the global partnerships team, marketing, professional services, finance, and other functions in the organization in the manner of a responsible business owner, looking after the company goals. leads the process of acquiring new partners (local/regional) in alignment with hq and regional sales management. signs new partnerships and actively manages existing partnerships to grow, monetize and expand them according to defined revenue/gross profit goals. ensures partner compliance with partner agreements and drives adoption of company programs among assigned partners. develops high-value relationships with partners and customers, sends welcome email and all the necessary information to get the partner onboarded, as per playbook and other program guidelines ensures infobip solutions, the sales approach, and go-to-market activities within the region provide value to partners in his/her portfolio. facilitates access ...
A solution engineer is an individual contributor role in the regionthat plays a vital role in crafting exceptional customer experiences by delivering tailored solutions and nurturing innovation. the engineer in this role participates in the activities for infobip’s solution proposals, owns the solution design,delivery and integrations, improvement of the current solutions.to deliver the desired business results, solution engineers collaborate with the hq and regional teams andact as technical opportunity leadsor assist the more experienced colleagues.they independently manage opportunities from initiation to delivery. a solution engineer can act as a generalist and perform all the activities listed below, or can bespecialized in one or more areas, such as cx consultancy, partnerships, solution and product or industry specialization. help customers and/or partners understand the value of infobip solutions and services understand the customers’ businesses, knowing exactly which of our solutions and products can help them evolve their business design new and innovative solutions to meet customers’business needs collect the technical requirements and design technical solutions and service integration plans handle technical and security questionnaires conduct captivating demos and pocs conduct scoping exercises and provide service quote estimation implement solutions for new and existing customers deliver comprehensive and precise technical documentation configure/customize infobip solutions to meet customer’s business requirements ensure all projects are delivered on time, wit...
At infobip, we dream big. we value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. through 75+ offices on six continents, infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally. join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions. job summary: as an account executive, you will be responsible for generating new business opportunities through relationship-building, client prospecting, and lead generation management. your typical day will involve utilizing your expertise to drive sales and revenue growth within your assigned territory. job responsibilities: develop and execute business strategic plans to grow revenue through new acquisitions. manage leads, pipeline, and customer information, ensuring accurate forecasting and reporting. collaborate with cross-functional teams to identify and pursue new business opportunities, including conducting client surveys and analyzing industry trends. build strong client relationships by proactively communicating and providing value-added solutions and services. manage all aspects of the sales process, including initial contact, demo requests, pricing negotiations, and closing deals. job qualifications: at least 5 years' experience in a sales m...
At infobip, we dream big. we value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. through 75+ offices on six continents, infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally. join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions. job summary: as an account executive, you will be responsible for generating new business opportunities through relationship-building, client prospecting, and lead generation management. your typical day will involve utilizing your expertise to drive sales and revenue growth within your assigned territory. job responsibilities: develop and execute business strategic plans to grow revenue through new acquisitions. manage leads, pipeline, and customer information, ensuring accurate forecasting and reporting. collaborate with cross-functional teams to identify and pursue new business opportunities, including conducting client surveys and analyzing industry trends. build strong client relationships by proactively communicating and providing value-added solutions and services. manage all aspects of the sales process, including initial contact, demo requests, pricing negotiations, and closing deals. job qualifications: at least 5 years' experience in a sales...
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