**Contract Type**: - Brick and Mortar **Location**: - Bogotá - Bogota **Date Published**: - 07-25-2025 **Job ID**: - REF33741L Company Description: Sutherland is seeking an attentive and goal-oriented person to join us as Consultant - Technical Support advisor. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! **Job Description**: - **Consultants in this role get to**: Ensure technical support for customers by using troubleshooting processes and demonstrating product benefits. - **Basic troubleshooting**: Technical support and general customer service questions. Guide through mobile device setup and configurations - **Ensure the customer receives satisfactory support**: Experience across all channels handled to assist and handle a broad range of customer cases. Gather customer information, troubleshoot technical and account issues; and Escalate cases as needed. Update customer information and transaction information as needed in the database. Guide customers through the process of online activation of subscriptions. Qualifications: **Qualifications**: **Requirements**: - Good knowledge of English is desirable (B1) - 6 Months Tenure in the current Role - 100% P2G performance Additional Information: All your information will be kept confidential according to EEO guidelines.