Job Title: Customer Success Manager - Colombia(Renewals) About Trellix: Trellix, the trusted CISO ally, isredefining the future of cybersecurity and soulful work. Ourcomprehensive, GenAI-powered platform helps organizationsconfronted by today’s most advanced threats gain confidence in theprotection and resilience of their operations. Along with anextensive partner ecosystem, we accelerate technology innovationthrough artificial intelligence, automation, and analytics toempower over 53,000 customers with responsibly architected securitysolutions. We also recognize the importance of closing the4-million-person cybersecurity talent gap. We aim to create a homefor anyone seeking a meaningful future in cybersecurity and lookfor candidates across industries to join us in soulful work. Moreat https://www.trellix.com/. Role Overview: The Customer SuccessManager (CSM) is responsible for driving customer loyalty,adoption, and implementation of Trellix Solutions. The CSM must becomfortable consulting with customers at every level with theability to articulate the value of Trellix solutions and servicesthat inspires the adoption of solutions, services, educationalofferings, and support. Ultimately, in addition to the primecustomer success focus, this role promotes retention and loyaltyleading to a successful renewal. What You Will Do: - In this roleyou have a tremendous opportunity to apply your passion forcustomers, communication skills, persistence, and business acumento directly contribute to Trellix’s growth and success. - As thelead customer liaison for strategic accounts, you will develop atrusted advisor relationship with customer key stakeholders andexecutive sponsors to fully understand the customer's businessstrategy, technical environment, and measurements for success. -You will build and develop customer specific success plans tooversee customer onboarding, adoption, and satisfaction across theportfolio to promote best practices and usage of Trellix productsand solutions. - Partner with Sales to help transition the accountfrom Pre-Sales to Customer Success and identify expansionopportunities. - You will be an advocate for our customers with afocus on transformation and engagement to promote a successfulexperience with our products and services and utilize QuarterlyBusiness Reviews to continue alignment and highlight ongoingprogress. - Develop a comprehensive understanding of typicalbusiness and cybersecurity challenges faced by customers whiledemonstrating the fundamental capability of our technology to drivefeature adoption to maximize time to value and return oninvestment. - Handle escalations of deployment or customerproductivity blocking issues, and coordinate related activitieswith Sales, R&D;, and CS Engineering. - The cross-functionalnature of this role provides a deeper understanding of all aspectsof the business. - Identify risks to the customer achieving theirdesired outcomes and stated business goals, working with accountteams and cross-functional groups on risk mitigation or escalate asneeded. About You: - 5+ years of customer engagement and accountmanagement experience in a Cybersecurity/SaaS solutions companyand/or an enterprise software industry a plus - Bilingual cancommunicate in English and Spanish - Ability to travel > 25% ofthe time - Experience working successfully with a portfolio ofenterprise clients leading to adoption, expansion, and renewals ofour dynamic products. - Strong customer orientation with theability to manage complex projects and conflicting requirements. -Outstanding communication skills and ability to collaboratecross-functionally - You have an enthusiastic and dedicatedapproach to connect customers with an understanding of their needsand ensuring they understand and realize the full value of ourproducts and services - Ability to build and maintain highlyvaluable and outcome-based relationships with a diverse customeraccount base - University degree or equivalent experience CompanyBenefits and Perks: We work hard to embrace diversity and inclusionand encourage everyone to bring their authentic selves to workevery day. We offer a variety of social programs, flexible workhours, and family-friendly benefits to all of our employees. -Retirement Plans - Medical, Dental and Vision Coverage - Paid TimeOff - Paid Parental Leave - Support for Community Involvement We'reserious about our commitment to diversity which is why we prohibitdiscrimination based on race, color, religion, gender, nationalorigin, age, disability, veteran status, marital status, pregnancy,gender expression or identity, sexual orientation or any otherlegally protected status. #J-18808-Ljbffr Customer Service