(WO629) | CUSTOMER EXPERIENCE SR. LEAD

Novartis


1.066.824. That’s the number of patients we reached in 2021. We want curious, courageous and collaborative people like you to join our inspiring environment. Here you’re given opportunities to make a genuine impact on our patient driven mission. Here you’re surrounded by people who share your determination to tackle the world’s toughest medical challenges. Did you ever imagine how many lives could be touched by your daily work? - The people we serve need you to achieve the extraordinary. That´s why at Novartis we empower you to bring your best self; we value your diversity of thought and trust your ability to make things happen.- **Position Purpose**: Responsible for ensuring the successful implementation and execution of the Commercial Strategy; take full accountability for brand insight across regional organization, and provide strategic insights that share /develop brand strategy. Working collaboratively with cross functional teams to synthesize findings into actionable insights. Responsible for territorial marketing activities in order to optimize and customize brands promotion, strengthening implementation, coordination and execution of Field Force and KAM activities. Lead the development and implementation of standards to support quality and compliance.**Your responsibilities**: Your responsibilities include, but are not limited to: - Analyzes trends and develops impactful and actionable customer market insights - Supports Brand teams in creation of service needs to define an Integrated insights & analytics plan. - Provides leadership in the establishment of a high performing team of Scientific Events Leads, Managers and Coordinators. Lead the development and implementation of standards to support quality and compliance. - Aligning on work required to support Scientific Events activities at a global, Regional and local level where required. - Lead teams to define deliverables and monitor time management **Commitment to Diversity & Inclusion**: - Novartis is committed to building an outstanding, inclusive work environment and diverse team’s representative of the patients and communities we serve._ **Minimum requirements** **What you’ll bring to the role**: - Market and customer intelligence - Understanding of sales / commercial processes - Previous experience in Innovative & Analytical Technologies - Business Transformation - Marketing (non-traditional assisted / self-service demand generation models) -Commercial Excellence - Experience designing customer digital engagement platforms - Advanced knowledge on self-service and assisted demand generation models - Experience developing high impact organizational capabilities - Experience designing and deploying next generation engagement models - English and Spanish at a fluent level transformingforgrowth**You’ll receive**: Competitive salary, annual bonus, life insurance, home office policy, flexible working arrangements, birthday day-off, maternity and paternity leave, subsidized dining facilities, health and dental insurance, employee recognition scheme, Gympass, and virtual self-development tools.**Why consider Novartis?** 21.000. That’s how many people Novartis hires globally every year, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives. We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working. We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying!**Imagine what you could do at Novartis!** **Commitment to Diversity & Inclusion**: Novartis is committed to building an outstanding, inclusive work environment and diverse team’s representative of the patients and communities we serve.- **Division** - PHARMA **Business Unit** - LACAN PHARMA **Country** - Colombia **Work Location** - Bogotá D.C **Company/Legal Entity** - NOV COL **Functional Area** - Marketing **Job Type** - Full Time **Employment Type** - Regular **Shift Work** - No **Early Talent** - No

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